What are the responsibilities and job description for the Information Technology Support Specialist position at CNI College?
Company Description
CNI College, or Career Networks Institute, is an allied health college in Santa Ana, California, founded in 1994. It offers various degree and certificate programs, including a bachelor’s degree in nursing, Vocational Nursing, Master’s of Science in Nursing, MRI, and Surgical Technology, with a focus on blending theoretical knowledge with hands-on clinical experience.
Role Description
Information Technology Specialist will be responsible for proactively handling a wide breadth of technical initiatives issues across CNI College, and will proactively work with the administration in creating and maintaining new systems used by the administration, faculty, and students. The IT Specialist will optimize the performance of operations by analyzing current performance and forecasting future performance by applying analytical techniques to solve operational issues and support strategic initiatives.
Position Duties and Functions
- Evaluate operational efficiency and effectiveness by recommending and implementing technology initiatives.
- Assist with campus networks, servers, phone systems, and all other campus technologies.
- Set up, test, update, troubleshoot, and repair computers, tablets, and other office equipment.
- Solve technical and business problems by defining the problem, interviewing stakeholders, identifying and evaluating IT software and application alternatives, and presenting findings
- Update and maintain IT-related inventory.
- Identify opportunities for improvement to provide better services to students and administration, and develop IT solutions.
- Assist with administration of user accounts on campus systems.
- Research, design, develop, maintain, and/or modify enterprise-wide systems and/or application software for the campus LMS, CMS, website, etc.
- Analyze, maintain, setup, test, troubleshoot, and repair new and existing network system (LAN/WAN)
- Provide technical support and training to users on the access and use of company resources.
- Perform other duties as assigned.
Position Qualifications:
Ability to successfully use business knowledge and technical expertise to create and maintain systems to make internal processes efficient and cost-effective.
- Minimum associate’s degree with an emphasis in IT, computer science, or related field.
- Certifications in A and Network or similar are preferred.
- Minimum of 1 – 3 years of hands-on IT/Help Desk Experience.
- Basic networking knowledge: DNS, DHCP, IP Addressing, VPN, network protocols, etc.
- Competency in macOS, Windows, and Linux operating systems (building, configuring, diagnosing issues, troubleshooting)
- Strong verbal and written communication skills, problem-solving abilities, customer service, and interpersonal skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Medium to heavy lifting is required. Must be able to lift at least 30lbs (laptops, monitors, printers, and other technology related equipment).