What are the responsibilities and job description for the Service Technical Support Specialist - Agriculture Equipment position at CNH Industrial N.V.?
4910
Job Location: Ames - Iowa - United States, New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Saskatoon - Saskatchewan - Canada
Category for Job Posting: Service and Support
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Hybrid
Apply now
Job Purpose
CNH is seeking a Service Technical Specialist (Ag Equipment Technical Support Specialist) to provide expert technical support, remote diagnostics, and advanced troubleshooting for agricultural machinery and heavy equipment. As part of our North American Product Technical Support team, you will act as a primary technical advisor for dealership service technicians, field service staff, and engineering teams.
In this role, you will diagnose complex mechanical, hydraulic, and electronic control system issues over the phone and online, help resolve field support cases, and author technical service bulletins to improve equipment reliability across our product lines.
Product Technical Support Competency Teams:
Our technical support specialist employees work within one of the following specialty teams:
Key Responsibilities
Experience Required
Work Schedule & Location Options
This position operates on a Hybrid schedule (3 days in-office, 2 days remote).
Candidates can be based out of any of the following CNH Technical Training and Support facilities:
Standard working hours are 8:00 AM - 5:00 PM, with potential for shifted or seasonal extended hours, or rotating Saturday coverage.
Preferred Qualifications
Pay Transparency
The annual salary for this role is USD $55,725.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
At CNH, our people are at the heart of everything we do. That's why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered-both personally and professionally. We believe that when you're given the tools to thrive, you can drive meaningful impact. At CNH, you'll not only find the resources to succeed today-you'll find the foundation to grow a career and build a future.
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Location: Ames - Iowa - United States, New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Saskatoon - Saskatchewan - Canada
Category for Job Posting: Service and Support
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Hybrid
Apply now
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Job Purpose
CNH is seeking a Service Technical Specialist (Ag Equipment Technical Support Specialist) to provide expert technical support, remote diagnostics, and advanced troubleshooting for agricultural machinery and heavy equipment. As part of our North American Product Technical Support team, you will act as a primary technical advisor for dealership service technicians, field service staff, and engineering teams.
In this role, you will diagnose complex mechanical, hydraulic, and electronic control system issues over the phone and online, help resolve field support cases, and author technical service bulletins to improve equipment reliability across our product lines.
Product Technical Support Competency Teams:
Our technical support specialist employees work within one of the following specialty teams:
- High horsepower tractors and diesel engines
- Crop production (planters, seeders, and tillage), harvesting (combines), and application (sprayer) equipment
- Medium horsepower tractors, low horsepower tractors and hay tools
Key Responsibilities
- Remote Technical Support: Provide urgent, high-level technical support and troubleshooting advice to dealership service technicians, service managers, and field staff via phone and digital support portals.
- System Diagnostics: Utilize mechanical, hydraulic, & electrical schematics, and electronic test equipment/software to interpret fault codes, ECU parameters, and telemetry data for root-cause problem identification.
- Quality & Engineering Collaboration: Document recurring technical issues, perform initial failure analysis, and collaborate with Product Quality, Engineering, and Manufacturing teams to develop product reliability improvements and update technical publications.
- Knowledge Base Authoring: Create, update, and publish technical service documents, troubleshooting guides, and solution articles in the self-help service database to accelerate repair resolution times for dealers.
- Case Management: Accurately track and document all dealer technical inquiries and diagnostic telemetry in the contact management system for future reference.
Experience Required
- Bachelor's Degree in Agricultural Engineering, Mechanical Engineering, Ag Systems Technology, Industrial Engineering, Industrial Technology, or related field; OR
- Associate's Degree with 5 years of hands-on technical support or service experience with mobile heavy equipment, diesel machinery, agricultural equipment, or construction equipment.
- Technical Aptitude: Strong working knowledge of mobile equipment hydraulics, DC electrical schematics, mechanical assemblies, and electronic control systems.
- Software & Tools: Proficiency with diagnostic software tools, telemetry systems, and standard business applications (Microsoft Office, Excel, Outlook).
- Communication Skills: Excellent verbal and written technical communication skills for explaining complex diagnostic steps over the phone and in written support cases.
- Technical Curiosity: Strong desire to learn and understand technical systems in a constantly developing product environment, including a self-starting desire to get hands-on with available equipment to expand experience.
- Travel: Ability to travel up to 10% as needed for field testing, dealer support, or factory training.
Work Schedule & Location Options
This position operates on a Hybrid schedule (3 days in-office, 2 days remote).
Candidates can be based out of any of the following CNH Technical Training and Support facilities:
- Racine, Wisconsin, USA
- Ames, Iowa, USA
- New Holland, Pennsylvania, USA
- Saskatoon, SK, Canada
Standard working hours are 8:00 AM - 5:00 PM, with potential for shifted or seasonal extended hours, or rotating Saturday coverage.
Preferred Qualifications
- 2 years of mechanical or field service experience working directly with agricultural machinery, construction equipment, or heavy commercial trucks.
- 3 years of technical support or dealership service technician experience on off-highway mobile equipment.
- Familiarity with digital controller architecture, precision farming technology, and controller area network protocols (CAN, LIN, ISOBUS, Ethernet).
- Experience working in a dealership service department or technical helpdesk environment.
Pay Transparency
The annual salary for this role is USD $55,725.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
At CNH, our people are at the heart of everything we do. That's why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered-both personally and professionally. We believe that when you're given the tools to thrive, you can drive meaningful impact. At CNH, you'll not only find the resources to succeed today-you'll find the foundation to grow a career and build a future.
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Salary : $55,725 - $97,750