What are the responsibilities and job description for the Customer Service Representative position at CNC Manufacturing, Inc.?
Company Description
CNC Manufacturing, located in Coatesville, PA, is a leading expert in precision machining, delivering high-quality, performance-critical parts for industries such as medical, aerospace, defense, and automotive. With over 25 years of experience and a state-of-the-art 37,000 sq ft facility, CNC Manufacturing leverages advanced machining technologies and Statistical Process Control (SPC) to maintain the highest standards. The company has achieved the DEKRA ISO 9001:2008 certification, reflecting its commitment to excellence in quality and service. CNC Manufacturing values diversity, employs industry experts, including veterans, and fosters an innovative culture. Their dedication to customer satisfaction and emerging manufacturing techniques make them a trusted name in American manufacturing.
Role Description
This is a full-time, on-site position for a Customer Service Representative located in Coatesville, PA. The role involves managing customer inquiries, delivering exceptional customer support, resolving customer concerns, and ensuring a positive customer experience. The representative will communicate promptly and professionally with clients, coordinate with internal teams to meet customer needs, and maintain accurate records of customer interactions and transactions.
Qualifications
- Strong abilities in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction
- Proficiency in ensuring positive Customer Experience and maintaining high standards of service
- Excellent communication and interpersonal skills
- Problem-solving abilities and strong attention to detail
- Proficiency in using customer relationship management (CRM) software is a plus
- High school diploma or equivalent required; additional education or certifications in customer service are advantageous
- Ability to work collaboratively in a team-oriented environment