Inside Sales Specialist

Role Profile

Position: Customer Care Representative

Job Location:  Edmond, OK

Job Type: Full-Time, On-Site

Hours: Monday – Friday, 8 hour shift

Status: Non-Exempt

Compensation

• Pay Range: $18-22/HR
• Bonus Opportunity: Eligible to participate in a performance-based bonus program. Bonuses are discretionary, vary based on performance and business results, and are not guaranteed.
• Under the current program, participants have earned the equivalent of approximately $1,200 per month in bonus pay.

About CNC

Control was founded in 1999 and headquartered in Houston, TX. We are a premier provider of valves, fittings, tubing and hammer unions. We own and distribute some of the industry’s most trusted valve and flow line brands, including C&C Force, and since 2024, Mako Products with their Superlok compression fittings. Whether customers require MRO commodities or project-based engineering products, CNC is committed to being a strategic partner that offers an unparalleled combination of on-hand inventory and manufacturing capacity.

Mako Products is a growing distribution company based in Edmond, Oklahoma, servicing the energy and industrial supply markets nationwide. As part of CNC Flow Control, we unite trusted valve and flow line brands to provide innovative solutions across North America. Our patented, lead product line has positioned us for major expansion. This is an exciting opportunity to join a team where your contributions drive real growth.

Summary of the Role

The Customer Care Representative is a critical front-line role. This position requires an outgoing candidate with great conversational and customer service skills. Relationships with our customers are paramount. The ideal candidate understands this and highly values customer relationships. Great attention to detail, along with the ability to prioritize multiple tasks at a time are necessary to excel at this position.

Our company prides itself on our excellent workplace environment. Only those with a positive attitude and kind/considerate demeanor will be considered. We are seeking the RIGHT person and personality, not necessarily someone with the best experience or background.

Responsibilities

·        Provide outstanding customer service via phone, email, and in person

·        Support outside sales team with quotes, lead follow-up, and project coordination

·        Accurately enter and process sales orders through our ERP/inventory system

·        Partner with account managers to provide competitive and timely sales quotes

·        Monitor delivery schedules, track orders, and coordinate with shipping/receiving

·        Develop and maintain strong customer relationships built on trust and responsiveness

·        Assist with warehouse tasks during peak times — we all pitch in as needed

·        Promote and cross-sell our full range of valve and instrumentation products

·        Maintain a high level of product knowledge and technical support

Skills and Abilities

·        Excellent communication and interpersonal skills – you’re a natural people person. This innate ability rises above all other required skills. We are looking for an exceptional personality.

·        Excellent attention to detail and organizational skills

·        Ability to prioritize tasks, multitask efficiently, and adapt to changing needs

·        Basic math proficiency (fractions, decimals, etc.)

·        Computer proficiency – Microsoft Word, Excel, internet, email; ERP experience is a plus

·        Team-oriented mindset with a proactive, self-starting attitude

Preferred Qualifications

•    High school diploma or equivalent (required)

•    Familiarity with valve, fitting, or instrumentation products (a plus)

Compensation

• Pay Range: $18-22/HR
• Bonus Opportunity: Eligible to participate in a performance-based bonus program. Bonuses are discretionary, vary based on performance and business results, and are not guaranteed.
• Under the current program, participants have earned the equivalent of approximately $1,200 per month in bonus pay.

Total Rewards & Benefits  

·        401(k) & Matching

·        Medical Insurance

·        Dental Insurance

·        Vision Insurance

·        Leave Benefits

·        Paid Time Off

·        Sick Days

·        Personal Holidays

·        Company Holidays