What are the responsibilities and job description for the Contact Center Specialist position at CNB St. Louis Bank?
Primary Responsibilities:
- Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
- Responds to website and chat inquiries and determines the appropriate response or direction for the caller
- Identifies customers’ needs and provides appropriate solutions by cross selling products/services
- Manage multiple interactive chats with customers utilizing Glia
- Ability to utilize technology to manage calls
- Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
- Accomplish tasks between calls as assigned by Contact Center Manager
- Work hours Monday-Friday 8am-5pm
Experience, Education, Technical Knowledge
- High school degree
- Previous experience in a customer support role
- Possess excellent telephone skills.
- Possess good oral and written communication skills
- Ability to multi-task, set priorities and manage time effectively.
- Ability to work phone system efficiently.