Loan Servicing Clerk

DEPARTMENT: Loan Servicing

SEATED AT: Spring Mills

REPORTS TO: Loan Operations Manager

The Loan Servicing Clerk is responsible for assisting and ensuring the accuracy of data entered on the computer system for all loans as well as ensuring prompt and accurate processing of loan documents, payments, and other bank transactions.

Who We Want:

Champion of Growth –

• Exceptional networking and relationship-building skills; demonstrated expertise and success in loan servicing
• Provide excellent customer service for internal and external customers
• Ability to answer questions and resolve any discrepancies

Industry Expert –

• Exceptional communication skills
• Strong knowledge of loan servicing processes
• Ability to identify areas within the loan servicing department to improve efficiencies

Analytical Thinker –

• Ability to multi-task and strong organizational skills
• Research, review, and recommend new products and services
• Ability to use technology and adapt to learn new processes

What You'll Do:

• Review, process, upload, and maintain all consumer, residential, and commercial loans
• Electronically archive all loan documents
• Monitor and disburse escrowed insurance and tax payments
• Maintain various tracking systems/tickler reports
• Prepare and send customer notices, as necessary
• Balance loan-related general ledger accounts
• Work with both customers and co-workers to resolve any inquiries
• Work with third-party vendors such as attorneys, insurance providers, and auto dealers

What You Get:

• Competitive pay
• Excellent benefits package, including 15 days of annual Paid Time Off (PTO). Eligible for medical, dental, and vision insurance (single and family) after 60 days of full-time employment. Insurance plans are HSA and FSA-compatible. CNB offers a 401(k) plan with an employer match available after 60 days of full-time employment. Eligible for life insurance, AD&D, and long-term disability after 90 days of full-time employment.
• Paid national holidays that follow the Federal Reserve schedule
• Eligible for overtime pay when needed and approved

• High school diploma or equivalent
• Working knowledge of computers and proficiency in Microsoft Office
• Excellent customer service skills for both external and internal customers
• Strong written and verbal communication skills
• Excellent attention to detail and well organized

EOE, including disability/vets