Billing & Collections Coordinator

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Under general supervision, handles internal and external customer calls and emails relating to billing and/or policy status.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
• Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
• Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
• Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
• Maintains detailed file activity documentation through closure of collection efforts.
• Communicates professionally and effectively, follows up, and keeps customers informed. Builds strong relationships with customers and colleagues.
• Provides superior service to our customers and internal business partners acting with a sense of urgency.
• Provides user assistance with website navigation assistance.
• Identifies issues and process improvement opportunities on a routine basis.
  
  
  

May perform additional duties as assigned.

Reporting Relationship

Typically Supervisor or above

Skills, Knowledge & Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
  
  
  

Education & Experience

• Associates Degree or equivalent.
• Typically a minimum two years of relevant experience.
  
  
  

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.