Billing & Collections Coordinator, Legal

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Under general supervision, performs collection functions for smaller size accounts, premium less than $5000.00, that have been referred to legal collections. Typically this position handles Surety exposures and dispute situations in which policies have been cancelled due to nonpayment.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Pursues collection of past due collections for past due receivable balances of less than $5,000.00.
• Verifies balance and reconciliation numbers for assigned accounts.
• As directed, follows-up with external collection agencies and attorneys to document status of account until the account is resolved or rendered uncollectible.
• May recommend write-off or revision as warranted for assigned accounts.
• Maintains detailed file activity documentation through closure of collection efforts.
• Reconciles accounts with collection central and source ledger processing systems.
• May work with Underwriting Services for bond reinstatements or closures.
  
  
  

Reporting Relationship

Reports to Supervisor or above

Skills, Knowledge And Abilities

• Working knowledge of legal collections methods, systems and related interfaces.
• Basic knowledge of accounting principles and procedures and cash flow concepts.
• Good understanding of the Surety bond products for small and large agents or principals.
• Excellent communication and customer service skills needed to deal effectively with high profile individuals often regarding sensitive collection issues.
• Ability to work independently with limited supervision.
• Strong attention to detail and ability to prioritize multiple tasks.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.
  
  
  

Education And Experience

• An Associate's Degree (two-year program) or equivalent.
• Typically a minimum of two years related experience in Surety, collections, or accounts receivables.
  
  
  

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.