Mental Health Intake/Admin. Supervisor

Job Opportunity: Administrative/Intake Supervisor

Location: Pathways Forward

1100 S. Cameron Street Harrisburg, PA 17104

Job Type: Full-time, Management

Expected Hours: 37.5 per week

Pay Range: $45,000-$55,000

Schedule: Monday to Friday, Day Shift

We are seeking a dedicated and experienced Administrative/Intake Supervisor to lead and oversee the day-to-day operations of the Administrative/Intake Department within the Pathways Forward of Dauphin County. This leadership role is responsible for supervising children’s and adult administrative/intake case management staff while ensuring high-quality, compliant, and coordinated mental health services.

Position Overview

Under the supervision of the Deputy Director of MH Services, the Administrative/Intake Supervisor provides leadership, oversight, and coordination of intake services. This position plays a key role in staff supervision, policy development, interagency collaboration, quality monitoring, and system coordination within the Dauphin County mental health system.

What We Offer:

• Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
• Flexibility: We value your work/life balance and work with you to accommodate your needs.
• Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
• Comprehensive Benefits Package: FREE Medical, prescription, dental and vision plan, retirement plan, life insurance, and short-term disability coverage.
• Additional starting salary incentives are available for Master’s degrees and bilingual/ASL skills.
• Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.

Essential Responsibilities

• Oversee and coordinate the daily operations of the Administrative/Intake Department, including Children’s and Adult Administrative/Intake Case Managers.
• Supervise, train, orient, and evaluate Administrative/Intake Case Management staff.
• Monitor staff productivity weekly and provide monthly updates to the Deputy Director of MH Services.
• Ensure compliance with all applicable state, county, and agency regulations, policies, and professional standards, including documentation accuracy and timeliness.
• Make recommendations regarding hiring, staffing patterns, and personnel actions.
• Collect and analyze data to monitor service quality and support policy/procedure development.
• Serve as the primary point of contact for individuals and agencies unfamiliar with Dauphin County’s children’s and adult mental health system.
• Coordinate with other mental health supervisors to assign cases to appropriate levels of case management.
• Facilitate collaboration with community partners including Schaffner Youth Center, Juvenile Probation, Children and Youth, hospitals, schools, community agencies, and other county Behavioral Health Units.
• Participate in interagency workgroups and provide presentations regarding Pathways Forward mental health case management services.
• Oversee the Children’s Residential Treatment Facility (RTF) initiative, ensuring monthly face-to-face contact with RTF youth, participation in treatment team meetings, and discharge planning coordination.
• Develop and maintain professional relationships with management, staff, and external provider agencies.
• Participate in agency-level planning, decision-making, and implementation of strategic initiatives.
• Prepare reports, correspondence, and maintain appropriate records and documentation.
• Attend management and planning meetings as required.
• Complete special projects and additional assignments as directed by the Director or Deputy Director of MH Services.

Preferred Experience & Training:

• Bachelor’s degree in sociology, social welfare, psychology, gerontology, anthropology, nursing, counseling, education, criminal justice, theology, or a related social science field;
  AND
• Two (2) years of mental health direct care experience.

Minimum Experience & Training:

• Registered Nurse (RN)
  AND
• Three (3) years of mental health direct care experience.

Additional Requirements

• Access to a reliable vehicle is required.
• Act 33/34 clearances are required.

This is a confidential management position and not eligible for bargaining unit status

If you are ready to join a dedicated team and make a significant impact on the lives of others, apply today! Relocation to Harrisburg, PA, is required before starting.

Pathways Forward is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Team!

Salary : $45,000 - $55,000