What are the responsibilities and job description for the Dispatcher position at CMS Solutions, LLC?
Overview
Our Dispatchers coordinate roadside repair and towing services for commercial fleets across the country. This is a fast-paced position that requires strong communication, organization, multitasking, and problem-solving skills. This is a 2nd shift position.
Responsibilities include:
- Answering incoming customer calls and emails
- Coordinating roadside repairs, towing, and other services
- Locating and communicating with service vendors nationwide
- Tracking active service calls and providing timely updates
- Managing multiple work orders at once
- Maintaining accurate notes and documentation
- Monitoring service costs and vendor ETAs
- Providing excellent customer service from start to finish
We’re looking for someone who is:
✓ Dependable and punctual
✓ Committed to working their scheduled shifts
✓ Customer-focused with strong customer service skills
✓ Professional, courteous, and confident on the phone and through email
✓ Comfortable handling difficult or time-sensitive customer situations professionally
✓ Comfortable working in a fast-paced environment
✓ Organized and detail-oriented
✓ Able to multitask, prioritize, and manage multiple responsibilities at once
✓ A strong problem-solver who takes ownership of issues through resolution
✓ Proactive with communication and follow-up
✓ Comfortable using computers and learning new software
✓ Able to work independently while also being a team player
Dispatch, trucking, roadside assistance, logistics, or customer service experience is a plus, but we are willing to train the right candidate.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20