Commercial Account Manager

The role at a glance:

As a member of the P&C team, the Account Manager I is responsible for managing small complex accounts while collaborating closely with Sr. Account Managers, Account Executives, or working independently with direct management responsibilities. This position also marks the beginning of leadership responsibilities, including mentoring junior staff, delegating tasks, and improving team workflow efficiency. With a strong focus on problem-solving, coverage adequacy, and a consultative approach to client service, this position sets the foundation for continued growth in account management and people management.

What you can expect to do:

• Manage a book of business, collaborating closely with assigned manager and/or Broker acting as the main point of contact for clients. Build and maintain strong client relationships by understanding their needs, and ensuring satisfaction through timely responses and proactive communication.
• Work closely with assigned manager and/or Broker to evaluate client risks and develop tailored recommendations for insurance coverages that mitigate potential risks.
• Oversee the end-to-end marketing process, from preparing submissions and collecting accurate client information to securing quotes, finalizing renewals, and facilitating account binding in the system.
• Ensure all required coverages are in place, appropriately marketed, and renewed on time. Collaborate with underwriters, carriers, and other teams to deliver seamless service and resolve client issues efficiently.
• Evaluate client risks, provide tailored coverage recommendations, and guide clients through coverage comparisons using tools like spreadsheets.
• Manage the processing of endorsements, issuance of certificates, and proof of insurance, ensuring all post-bind activities are executed accurately and efficiently.
• Manage client billing processes, address billing inquiries, and keep internal accounts receivable reports up to date.
• Support client retention by ensuring renewals are processed timely, and client requests are addressed promptly.
• Mentor junior staff by providing guidance, support, and industry knowledge to help develop their skills and confidence.
• Collaborate with the Sr. Account Manager or Account Executive on technical questions and review complex client issues when necessary.
• This role serves as a step toward people management. You will have the potential to manage 1 assistant, providing guidance and support in their day-to-day responsibilities.

What sets you apart:

• Bachelor’s degree with a minimum of 5 years of industry experience showing increasing responsibility directly related to the performance of the above duties or a high school diploma/GED with 7 years of industry experience showing increasing responsibility directly related to the performance of the above duties.
• Strong knowledge of insurance coverages and policy interpretation.
• Current Property & Casualty license.
• Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Familiarity with AMS360 or similar Management System.
• Experience with Asana and Docsvault is a plus.

Skills:

• Excellent verbal and written communication skills with a customer-focused approach.
• Strong accuracy in handling documents, data entry, and following procedures.
• Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
• Ability to solve problems and think independently.
• Flexible in adjusting to changes within the industry and workplace processes.
• Consistent punctuality and dependability in completing assigned duties.
• Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
• The ability to identify customer needs and develop and build customer relationships.

Work Environment

This position operates in a typical office environment. The office areas includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in San Diego, CA 92101

Salary : $80,000 - $120,000