What are the responsibilities and job description for the Support Engineer position at CMIT Solutions?
We are seeking a Help Desk Technician hero to join our team! You will provide remote support to assist clients with technology issues and concerns. If you love helping people, this job is for you!
Responsibilities:
- Oversee the installation of operating systems, network systems, software, and hardware
- Monitor system operations to detect potential problems
- Provide technical direction and guidance to client end users
- Provide quality assurance review of new and existing software products
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted.
- Updates documented process and procedures as needed
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Periodic On-call required based on rotation
- May be required to lift items up to 50 lbs.
Qualifications:
Previous experience in computer engineering, architecture, or other related fields preferred
- Fundamental knowledge of networking, hardware, and software
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Deadline and detail-oriented
EXPERIENCE REQUIREMENTS:
· Basic IT Knowledge & Troubleshooting Skills – Understanding of Windows and macOS, common software applications, networking basics (IP, DNS, DHCP), and hardware troubleshooting.
· Customer Service & Communication – Ability to interact professionally with clients via phone, email, and chat, explaining technical issues in non-technical terms.
· Ticketing System Experience – Familiarity with helpdesk ticketing systems (e.g., AutoTask, ConnectWise, or similar) to log, track, and resolve client issues
· Remote Support Tools – Experience or willingness to learn remote access tools (e.g., Splashtop, TeamViewer, or ScreenConnect) to diagnose and fix client issues.
· Basic Cybersecurity Awareness – Understanding of password policies, phishing risks, MFA, and endpoint security fundamentals.
· Time Management & Prioritization – Ability to manage multiple tickets, prioritize based on urgency, and follow escalation procedures when needed.
· Certifications (Preferred but Not Required) – Entry-level IT certifications such as CompTIA A , MSP, or Google IT Support are a plus.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid Holidays
- Vision insurance
- Work snacks
- Weekly lunch
- Career growth opportunities
Schedule:
- 8 hour shift
- On call
Ability to commute/relocate:
- Seattle, WA 98134: Reliably commute or planning to relocate before starting work (Required)
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