What are the responsibilities and job description for the IT Support Technician - Level 1 position at CMIT Solutions of Cleveland SW and Akron?
IT Support Technician
CMIT Solutions of Cleveland SW and Akron
Strongsville, Ohio · Full-Time · In-Office
Reports to: Technical Operations Manager
Join a Growing MSP Team
CMIT Solutions is seeking a client-focused and motivated IT Support Technician to join our growing team in Strongsville. This role is ideal for someone early in their IT career who enjoys solving technical issues, supporting end users, and gaining hands-on experience across a variety of client environments.
As part of our service team, you’ll provide day-to-day support to small and mid-sized businesses, helping maintain reliable, secure, and efficient IT environments. You’ll work closely with senior technicians, contribute to a high level of client satisfaction, and continue developing your technical skills in a Managed Services Provider (MSP) setting.
What You’ll Do
Client Support and Issue Resolution
Respond to and resolve IT support requests across multiple client environments
Troubleshoot hardware, software, and basic network issues
Deliver timely resolutions while maintaining clear, professional communication
User and System Support
Support Windows and Mac workstations
Assist with Microsoft 365 administration (user setup, password resets, email troubleshooting)
Set up and configure user accounts, devices, and access permissions
Service Coordination and Documentation
Accurately document issues, resolutions, and processes in the ticketing system
Escalate more complex issues to senior technicians as needed
On-Site Client Support
Travel to local client sites throughout the Cleveland/Akron area for hands-on support, installations, and troubleshooting
What You Bring
Experience
1-2 years of IT support or help desk experience
Technical Skills
Basic understanding of Windows operating systems (Mac experience a plus)
Familiarity with Microsoft 365
Foundational networking knowledge (Wi-Fi, DNS, DHCP)
Professional Skills
Strong troubleshooting and problem-solving ability
Clear communication skills with both technical and non-technical users
Ability to manage multiple client requests and shifting priorities while staying calm and responsive
Customer-focused mindset with a strong attention to detail
Mobility Requirements
Valid driver’s license required
Reliable personal vehicle and active auto insurance required
Ability to travel to local client sites; mileage reimbursement provided
Physical Requirements
Ability to lift up to 50 pounds, including workstations and related equipment
What Success Looks Like
You resolve common IT issues efficiently with minimal escalation
Clients feel supported and confident in your responsiveness and communication
You stay organized and manage multiple requests effectively in a fast-paced environment
You continuously build your technical skills and contribute to team success
What We Offer
Full-time position based out of the Strongsville office
Exposure to a wide range of technologies and client environments
Opportunity to grow technical skills in a collaborative MSP setting
Competitive health insurance options
Paid time off and professional development opportunities
Mileage reimbursement for client travel
Opportunity to learn from experienced technicians and advance within a growing organization
Salary: $21-23/hour based on experience
Pay: $21.00 - $23.00 per hour
Benefits:
Health insurance
Paid time off
Professional development assistance
Work Location: In person
Salary : $21 - $23