Resource Manager

We’re looking for a strategic, people-centered Resource Manager to connect our talent with client demand and growth opportunities. You’ll be the central point of accountability for staffing across an assigned portfolio—bringing together what our clients need, what our business requires, and where our people can thrive.

You’ll advise client teams on staffing plans and fulfillment timelines, while coordinating across internal talent, Talent Acquisition, and contract and offshore channels. With a strong understanding of people, skills, availability, and aspirations, you’ll help build effective teams and make informed workforce decisions.

This role reports to Resource Management leadership and partners closely with client finance, client and department leadership, HR business partners, Talent Acquisition, and operations.

Plan for Demand & Capacity: Align staffing plans with client demand for your assigned portfolio. Work with client teams to keep plans accurate and current, and advise on role expectations, staffing recommendations, and fulfillment timelines.

Coordinate Staffing: Match people to client opportunities based on skills, level, location, and availability—balancing employee, client, and business needs. Ensure plans are fulfilled through internal and external supply, partnering with Talent Acquisition on contract and offshore needs as required.

Connect People with Opportunities: Help employees find opportunities across the organization that align with their interests and development goals. Partner with HR business partners, Learning and Effectiveness, and job family leaders to understand employee needs and the capabilities required to meet client demand.

Maintain Workforce Data: Own the accuracy of people and staffing data for your assigned population, including time tracking, rotations, allocation changes, aging open roles, time in client, utilization, and attrition. Consider broader people information, such as tenure, performance, time in role and level, and professional goals.

Track & Improve Fulfillment: Monitor staffing activity against client needs and strategic goals, using data to assess effectiveness and inform decisions. Identify bottlenecks, improve processes and systems, and strengthen the staffing experience for clients and employees.

Manage Risks & Keep Partners Informed: Identify staffing delays, movement constraints, and timeline risks early. Keep partners aligned on potential solutions, and look for ways to productively deploy employees during downtime, including on client work and sales opportunities.

• Experience in Resource Management, Talent Acquisition, or Workforce Planning.
• A strong understanding of HR processes, employee development, and talent management.
• Familiarity with advertising, media, or healthcare marketing is a plus.

• Proficiency with data management and analysis tools.
• The ability to turn fulfillment, capacity, and utilization data into sound recommendations and decisions.
• Strong attention to detail when maintaining staffing-related information and processes.

• Excellent communication and interpersonal skills, including the ability to set expectations and influence senior stakeholders.
• Strong judgment and discretion when handling confidential and sensitive information.
• The ability to work autonomously, make informed staffing decisions, and resolve cross-functional challenges.
• A collaborative approach to balancing employee, client, and business priorities.
• An interest in improving processes and finding creative staffing solutions.

• Make a meaningful impact: Help build teams that meet client needs while supporting employee growth and mobility.
• Shape workforce decisions: Use your insight into people and demand to inform staffing plans and business priorities.
• Work across teams: Partner with client leaders, finance, HR, Talent Acquisition, and operations to solve complex staffing challenges.

The base salary for this position at the time of this posting may range from $70,000 to $140,000. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility and qualifications.