Inside Sales Representative/Sales Assistant

AD ASSISTANT

Capital Press, the leading media company for Agriculture and Timber Industry news in the West, seeks an Inside Sales Representative (Classified Ad Specialist) / Sales Assistant to work closely in a small team setting with the Advertising Director and field-based Sales Territory Managers to increase sales revenue and provide a superior customer experience.

As a Sales Assistant, you will work directly with customers to set appointments, process advertising, and sales data, and create and maintain financial and sales reports.

The ideal candidate possesses excellent time-management, communication, and problem-solving skills and is passionate about customer service. The ability to work in a fast-paced environment with frequent interruptions is important. Marketing, sales, and Customer service experience is preferred. This is a full-time, in-office position at the headquarters for Capital Press, located in downtown Salem, Or.

Essential Duties and Responsibilities:

• Customer Support: Provide exceptional customer service to callers inquiring about classified ad listings, addressing their questions, concerns, and inquiries promptly and professionally.
• Ad Placement Assistance: Guide customers through the process of placing classified ads, including providing information on available ad options, pricing, and submission guidelines.
• Data Entry and Record Keeping: Accurately record customer information, inquiries, and interactions in the company's CRM system for proper tracking and follow-up. Process insertion orders and manage financial reporting as needed from (Brainworks) systems.
• Sales Order Processing: Be the liaison between Sales Territory Managers and the accounting and design teams to troubleshoot account issues as needed. Assist customers and Sales Territory Managers with ad design and communicate needs to designers.
• Appointment Setting: Help set up sales appointments with clients and Sales Territory Managers. Service existing accounts, freeing up Sales Territory Managers to focus on new business.

Qualifications:

• High school diploma or equivalent (additional education in marketing, communications, or a related field is a plus).
• Knowledge of the agricultural industry or previous experience with farming is advantageous.
• Excellent verbal and written communication skills with a clear and friendly telephone manner.
• Strong problem-solving abilities and the capability to handle challenging customer interactions with patience and empathy.
• Basic computer skills, including proficiency in data entry and familiarity with CRM systems.
• Ability to work in a fast-paced environment and handle multiple tasks while maintaining attention to detail.
• Team player with a positive attitude and a willingness to learn and adapt to changing customer needs.

Compensation:

Our full-time staff work 37.5-hour workweeks. Compensation for this position includes hourly pay with a generous monthly commission bonus.