Technical Parts Order Coordinator

Technical Parts and Order Specialist-Aftermarket Parts

About the Role:

Seeking a motivated and detail-oriented Aftermarket Parts and Order Specialist to join our growing Aftermarket team. This position plays a key role in supporting our existing customer base by preparing quotations for aftermarket parts and services, processing customer purchase orders, coordinating service activities, and ensuring exceptional customer support throughout the order lifecycle.

The ideal candidate will combine strong technical aptitude with outstanding organizational and communication skills to help maintain the high level of service our customers expect

Responsibilities:

· Prepare accurate and timely quotations for aftermarket parts, service, upgrades and support requests.

· Process customer purchase orders and issue order confirmations

· Monitor open aftermarket orders and proactively follow up to ensure schedules and commitments are met

· Coordinate field service activities with internal service technicians, project managers and other departments as required

· Serve as a primary point of contact for customer inquiries via phone, email ensuring prompt and professional responses

· Collaborate with Engineering, Purchasing, Manufacturing and Project Management teams to resolve customer issues and support ongoing projects

· Maintain accurate records and documentation within company systems

· Support continuous improvement initiatives within the Aftermarket Department

· Perform other duties and responsibilities as assigned.

Requirements:

· Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or a related technical field.

· Ability to read and interpret electrical and mechanical drawings and schematics

· Strong computer and software proficiency

· Excellent organizational, communication and time-management skills

· Strong attention to detail and commitment to quality

· Ability to effectively manage multiple priorities in a fast-paced environment.

Preferred

· Experience working with industrial automation systems

· Familiarity with PLCs and HMI systems at a user level

· Experience using SAP or ERP systems

· Previous experience in customer support, technical service, or aftermarket operations within a manufacturing environment.