What are the responsibilities and job description for the Systems Support Specialist position at CME Federal Credit Union?
Description
At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Places award, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive:
- Strong work/life balance
- 4 weeks of paid time off each year
- Paid holidays every year
- Pet bereavement leave
- Maternity/paternity leave
- A strong health and wellness program with health and financial rewards
- Annual Mental Health Day
- 401(k) match of up to 6%
- Monthly incentives and annual bonus potential
- And so much more!
A financial institution in central Ohio, CME Federal Credit Union was started by the local heroes of our community – City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Everything we do has just one mission, to offer strong financial solutions!
CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements
We are currently looking for a full time Systems Analyst to be an IT super hero for our Associates and Members! CME’s IT department is located in Downtown Columbus with the potential for remote work after 6 months of employment!
Our hero’s mission is to . . .
- Acts as the initial point of contact for unresolved issues while ensuring a high level of satisfaction.
- Responsible for the day-to-day oversight, and support of Meridian Link Systems (i.e. consumer & mortgage lending, account opening, Access, Xpress Collect etc.) and Jack Henry Systems (i.e. Symitar, Banno, ARCU, Synergy, etc.)
- Provides support and troubleshooting for all Associates regarding data systems in area of responsibility.
- Provides support for daily IT operations including but not limited to incident triage, troubleshooting, and timely escalation.
To complete this mission, our hero needs to be a friendly, approachable, patient, and empathetic team player with great communication skills. Our hero also needs to be an organized, multitasker focused on solving problems. Most importantly, our hero needs to be technology advanced with a strong focus on ethics, security, and service.
At a minimum, our hero needs to have either a (1) a bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree. A minimum 3-5 years' experience in data analytics and advance technology experience. Must have experience with Meridian Link and Jack Henry platforms.
Do you have what it takes to be a financial hero?! If so, click the Apply button!