Technician, Field Service

Hartland, WI, US, 53029

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.

Essential Duties and Responsibilities

• Travels to customer locations to install, start-up, maintain, modify and troubleshoot.  Up to 75% travel.
• Conducts all on site installation, repair, maintenance, and tasks per job order.
• Troubleshoots errors or technical problems and determines proper resolutions and recommendations.
• Determines replacement part requirements.
• Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps.
• Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.
• Aids in the assembly, breakdown and crating of systems.
• Assists field sales in account support.
• Builds and maintains lasting relationships with existing accounts.

Knowledge, Skills, Competencies, and Abilities

• Demonstrates product knowledge obtained through experience and hands-on training.
• Ability to think abstractly to deal with ambiguous/undefined problems.  
• Ability to build relationships with a diverse workforce with a highly developed sense of understanding.
• Ability to handle multiple projects at the same time.
• A team player with exceptional written and verbal communication skills.
• Strong analytical and organizational skills with attention to detail.
• Strong Mechanical aptitude.

Required Qualifications

• Ability to read blueprints and plant layout drawings.
• High School Diploma or Equivalent 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• 5+ years of experience in field service with strong fundamentals in electrical and mechanical.
• Must have a valid driver license and ability to travel internationally.

Compensation

10% premium on Road Service hours. 

Benefits

• 11 paid holidays
• Vacation and paid sick time 
• Medical, Dental, Vision insurance, effective day 1
• 401(k) with company match
• Paid parental leave
• Tuition assistance
• Disability insurance

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee