What are the responsibilities and job description for the Customer Service Representative position at CMCO?
Customer Service Representative
Location:Hartland, WI, US, 53029
Requisition ID: 3320Join a team that values balance, open communication, and your future!
Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!
Job Summary/Overview
The Customer Service Representative is primarily responsible for maintaining the highest level of customer and distributor/channel satisfaction by providing responsive, pleasant and professional assistance. The Customer Service Rep supports customers, distributors, RM’s and other Sales Support teams by promptly fielding all incoming phone calls, emails and faxes and handling inquiries for: order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, RMA’s, order expediting, troubleshooting, lead distribution to channel and verbal & written parts price quotes. When required, the position also enters orders into the ERP system. This position acts as initial point of contact for customers and distributors with regards to all inquiries other than those for new conveyor applications.
Essential Duties and Responsibilities
- Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
- Enter orders for standard conveyors.
- Lead distribution to channel.
- Salesforce navigation and basic information look up.
- As qualified & approved my manager/lead provide technical assistance to team members and distributors.
Knowledge, Skills, Competencies, and Abilities
- A team player with excellent written and verbal communication skills.
- Ability to organize, prioritize, and approach tasks with a sense of urgency.
- Attention to detail. Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
- Ability to build relationships with a diverse workforce with a highly developed sense of understanding.
- Ability to be flexible and adjust priorities and pace to reflect changing needs or job demands.
Required Qualifications
- 2 + years as a manufacturing customer service representative or 5+ years of technical experience.
- Previous ERP and CRM experience is a plus.
- Bi-lingual (Spanish) is a plus.
Benefits
- Free coffee daily
- 11 paid holidays
- Vacation and paid sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k) with company match
- Paid parental leave
- Tuition assistance
- Disability insurance
- Dress for your day
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee
- Opens in a new tab.
- Opens in a new tab.
- Opens in a new tab.
- Opens in a new tab.