Front Desk / Order Fulfillment Position

PLEASE WRITE US A LETTER TELLING US ABOUT YOUR CANNABIS KNOWLEDGE AND PRODUCT EXPERIENCE. ONLY APPLICANTS WHO PROVIDE THIS INFORMATION WILL BE CONSIDERED.

Our medical and adult-use dispensary is a local, family-owned and operated business. We are looking for passionate and knowledgeable cannabis specialists to join our hardworking, customer service focused team. If this is you, and you're a person with a energic personality, then we would love to meet you.

Currently, we have a Front Desk/Budtender position available. This position range from 20 to 30 hours per week.

Front Desk Job Summary:

The Front Desk will greet, assist, and provide information to customers, visitors, and other guests of the Company. This position is non-exempt and may require the occasional need to work more than 40 hours per week. This position reports to the General Manager, Floor Managers, and Lead

Budtender, and has no supervisory responsibilities.

Duties/Responsibilities:

• Greets customers, visitors and guests, verifying physical documentation of age and/or

medical status. Determines the purpose of each person’s visit and guides or escorts them to the correct location.

• Accurate and timely data entry of customer or guest information into Blaze (the POS system).
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Performs retail support tasks such as stickering products, restocking bags, stamping items, and reviewing the website.
• Assists inventory team with product stickering and other duties.
• Prepares retail exit bags with inserts and other items as needed.
• Takes out trash and picks up weeds as needed.
• Cleans the lobby area and retail floor by dusting, sweeping, mopping, taking out trash, wiping down countertops, doors, and windows. Cleans other areas as needed.
• Performs other duties as assigned by Managers.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• General understanding of retail procedures and computer systems.

Education and Experience:

• High school diploma or equivalent required.
• Customer service or retail experience preferred.
• POS knowledge preferred (Blaze experience a plus).

Physical Requirements:

• 50% of the time sitting at a desk.
• Must be able to lift up to 30 pounds at times.

Order Fulfillment / Budtender Job Summary:

Order fulfillment/budtenders are responsible for helping customers and completing the sales process while providing exceptional customer service. This position is non-exempt and requires the occasional need to work more than 40 hours per week. This position reports to the Floor Managers and General Manager and budtenders has no supervisory responsibilities.

Duties/Responsibilities:

• Responsible for the sales of cannabis goods and other items available for sale within the store.
• Maintains product and brand knowledge by participating in training and studying products and cannabis science during down time.
• Promotes a work environment that is positive, customer-service oriented, and compliant with established Company policies and procedures.
• Responsible for maintaining a tidy, safe, and inviting store environment.
• Verifies proper paperwork, documentation, and valid identification for walk-up customers while working or covering Front Desk.
• Ensures the sales floor is properly stocked.
• Fulfills online orders in a timely manner.
• Verify all products for online orders with a customer before they leave the store.
• Communicates rewards program with customers by asking if they want to use their points.
• Accurately charges debit cards and maintains an error-free cash register.
• Restocks the salesfloor with products as needed.
• Maintains and cleans areas of the dispensary as needed.
• Ensures Blaze (POS system) hardware is in working order and notifies a Manager in a timely manner if any issue occurs.
• Performs other duties as assigned by the Floor Managers and General Manager.

Required Skills/Abilities:

• Desire to learn about our products and cannabis therapies to provide recommendations to customers and guests.
• Works independently, as well as part of a team, including accomplishing multiple tasks in an environment with interruptions.
• Excellent verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Understanding of retail procedures and computer systems.

Education and Experience:

• High school diploma or equivalent required.
• Customer service or retail experience required; cannabis experience preferred.

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift up to 30 pounds at times.

Employee perks include : Employee discount, food from vendors, free gear from vendors, treats/snacks provided in breakroom and (samples).

We look forward to meeting our future employees. Please tell us why it should be you.

PLEASE WRITE US A COVER LETTER TELLING US ABOUT YOUR CANNABIS KNOWLEDGE AND PRODUCT EXPERIENCE. ONLY APPLICANTS WHO PROVIDE THIS INFORMATION WILL BE CONSIDERED.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $17