What are the responsibilities and job description for the Sales Associate position at Club Pilates?
Sales Associate
Position Overview
The Front Desk/Sales Associcate serves as the first point of contact for prospective and current members and plays a critical role in creating an exceptional studio experience. As a brand ambassador for Club Pilates and Aligned Fitness Holdings, this individual is responsible for building relationships, driving membership sales, supporting member retention, and fostering a welcoming studio community.
This role combines sales, customer service, and operational support responsibilities, requiring a highly motivated individual who thrives in a fast-paced environment and is passionate about health, wellness, and helping others achieve their fitness goals.
Key Responsibilities
Membership Sales & Business Development
- Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
- Conduct consultations with prospective members to understand their fitness goals and recommend appropriate membership options.
- Schedule and promote Intro Classes to convert prospects into active members.
- Meet or exceed individual and studio sales goals and key performance metrics.
- Maintain accurate and timely documentation of all sales activities, communications, and member interactions within ClubReady.
Member Experience & Customer Service
- Deliver exceptional service by warmly greeting members and guests and creating a positive, professional studio atmosphere.
- Build strong relationships with members to enhance engagement, satisfaction, and retention.
- Respond promptly and professionally to phone calls, emails, text messages, and walk-in inquiries.
- Resolve member concerns or escalate issues appropriately to studio leadership.
Studio Operations
- Support daily studio operations, ensuring a clean, organized, and welcoming environment.
- Process member account requests, including freezes, cancellations, and account updates in accordance with company policies.
- Ensure compliance with all Club Pilates and Aligned Fitness Holdings policies, procedures, and service standards.
- Assist with opening and closing studio procedures as assigned.
- Serve as the acting studio leader in the absence of the General Manager when designated.
Community Outreach & Brand Awareness
- Represent the studio at local networking events, community activities, partnerships, and promotional initiatives.
- Support grassroots marketing efforts designed to increase brand awareness and generate new leads.
- Act as a positive ambassador for Club Pilates and Aligned Fitness Holdings within the local community.
Qualifications and Education Requirements
Required
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to build rapport and establish trust with diverse individuals.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer proficiency, including experience with email, scheduling systems, and Microsoft Office or Google Workspace.
Preferred
- Previous experience in sales, customer service, hospitality, retail, fitness, or wellness industries.
- Experience working toward sales goals, quotas, or performance metrics.
- Familiarity with ClubReady or similar customer relationship management (CRM) systems.
Success in this Role
- Successful Sales Representatives consistently:
- Deliver exceptional member experiences.
- Build meaningful relationships within the studio community.
- Achieve membership sales and retention goals.
- Demonstrate accountability, professionalism, and initiative.
Contribute positively to the culture and success of the studio.
Physical Requirements
- Ability to stand and move throughout the studio for extended periods.
- Ability to occasionally lift up to 25 pounds.
Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
Benefits:
Employee Discounts, Job Training, Gym Membership