Sales Associate / Front Desk

Company Description Club Pilates is the world’s largest Pilates brand, with more than 1,400 studios across four continents and a mission to make reformer Pilates accessible to everyone. The company offers certified instruction, structured class programming, and an inclusive studio environment designed for all bodies and fitness levels. Classes use equipment such as the Reformer, EXO-Chair, Springboard, Barre, and TRX to provide full-body, low-impact workouts that build strength, improve flexibility, and support long-term wellness. Supported by thousands of certified instructors and a global franchise network, Club Pilates has welcomed millions of members and continues to expand into communities worldwide. Club Pilates is part of Xponential Fitness, Inc. (NYSE: XPOF), the largest global franchisor of boutique health and wellness brands.

Role Description This is a full-time, on-site Sales Associate / Front Desk role located in the Dallas–Fort Worth Metroplex. The Sales Associate / Front Desk team member greets members and guests, manages check-ins, answers inquiries about classes and memberships, and provides a welcoming studio experience. Daily tasks include conducting studio tours, explaining membership options, handling sales transactions, and following up with leads via phone, email, and text. The role also supports class scheduling, manages member accounts, assists with studio events and promotions, and helps maintain a clean, organized front-of-house environment. Collaboration with instructors and management to ensure smooth studio operations and exceptional member service is a key part of this position.

Qualifications

• Customer service and front desk skills, including professional communication, hospitality, and relationship building with members and guests.
• Sales and membership skills, such as lead follow-up, consultative selling, and comfort discussing pricing and membership options.
• Administrative and organizational skills, including appointment scheduling, data entry, and accurate handling of payments and member records.
• Teamwork and collaboration skills, with the ability to work closely with instructors and management in a fast-paced studio environment.
• Basic computer and point-of-sale (POS) skills, and familiarity with scheduling or CRM systems is beneficial.
• Strong verbal and written communication skills, with a professional, friendly, and approachable demeanor.
• Interest in fitness, wellness, or Pilates and a willingness to learn about Club Pilates programming and equipment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Previous experience in retail, fitness, or hospitality environments is preferred but not required.