What are the responsibilities and job description for the Membership Experience Coordinator position at Club Pilates?
Please note, we are looking for a long term Full and Part time employees that can grow with our organization and become a part of our community. THIS IS NOT A SEASONAL ROLE.
Pay: $19.00 - $22.00 per hour Commissions!
CONTACT GM, SHANNON AT 206-899-1027 OR BAINBRIDGEISLANDGM@CLUBPILATES.COM
The Membership Experience Coordinator plays a vital role in upholding both the Club Pilates brand and the Four Seasons-level service standard we strive for every day.
This position is special because we are seeking candidates interested in long-term employment. It is not a temporary or seasonal role. We build meaningful relationships with our members, and they truly value seeing familiar, welcoming faces each time they visit. Your presence helps shape the strong sense of community that defines our studio.
In this role, you’ll support new membership sales, book intro classes, and assist current members with all their studio needs. As the first and last point of contact for many of our members, you’ll play a key part in creating a warm, inclusive, and memorable experience.
Our Front Desk Associates take pride in their work, their results, and their role within the Club Pilates community. You’re not just representing the studio—you’re helping to build something special.
Because of this, it is imperative that you are familiar with the Club Pilates brand. We take great pride in our identity, and brand recognition plays a big part in our continued success—for our members, our team, and our studio.
BENEFITS & PERKS
- Starting at $19-$22 per hour plus commissions
- Additional compensation from commission paid on membership & retail sales
- FREE PILATES CLASSES
- Retail Discounts
- Opportunities for growth within the studio
RESPONSIBILITIES & DUTIES
- CUSTOMER SERVICE is our TOP priority! Provide exceptional customer service by promptly GREETING all members immediately as they walk in our door. Responding to customer emails, text messages, and phone calls, ensuring all inquiries are answered the same day and escalating issues to management as needed. Deliver outstanding first class service in-person, over the phone, and via digital communication.
- You will focus on selling memberships, booking intro classes, and closing sales, with weekly sales calls and consistently surpassing sales and call goals and targets.
- Maintain a clean, orderly, and organized studio environment, ensuring the studio is in top condition and the space is always welcoming and ready.
- Take an active role in marketing efforts, including distributing marketing materials, participating in promotional events, and supporting initiatives to drive studio visibility and growth.
- Other duties as assigned
QUALIFICATIONS & SKILLS
- Strong communication and interpersonal skills in-person, on the phone, via email, and text; comfortable with public speaking in groups up to 12 people.
- Excellent sales and customer service skills, with a goal-oriented approach to achieving membership, retail, and service objectives.
- Proficient in using customer management software systems, and adaptable to a fast-paced, dynamic work environment.
- Punctual, reliable, and professional, with the ability to work effectively both independently and as part of a team.
- Capable of standing or sitting for up to 8 hours, with reliable transportation to the studio and occasional offsite events. Please note that this is a position in the service industry that may require that you be able to stand/sit/perch/walk, etc. for the entirety of your shift. You must be able to lift/push/pull/climb etc. as needed. You must be able to speak in a clear voice that can be easily heard
COMPANY CULTURE & CORE VALUES - Our purpose is to provide an ENCOURAGING and INCLUSIVE community experience that empowers EVERYONE to live their best life. (We do this with the power of MOVEMENT through the Mind-Body connection of Pilates).
Brings Positive Energy – We lead with enthusiasm, kindness, and a can-do attitude.
Supports Each Other & Our Community – We show up for our team and our members, always lending a hand and lifting others up.
Is Always Growing – We embrace growth, learning, and progress — personally, professionally, and as a studio family
*Applicants must be at least 18 years old due to [legal requirement/safety regulations/business necessity*
Salary : $19 - $22