General Manager

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, national brand, committed to providing affordable and accessible equipment-based Pilates to the community.

Club Pilates is currently established in 49 states and in 8 other countries with more than 1500 studios around the world. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

POSITION:

** PLEASE READ JOB POSITION AND DESCRIPTION, AS THIS ROLE HAS TWO PARTS **

Our Club Pilates studio opening in the fall in West Chester is seeking a seasoned General Manager. This person will be responsible for pre-sales, sales, studio growth and retaining members while helping people improve their lives through the benefits of Pilates. The General Manager will be highly focused on sales, while also overseeing all studio operations, sales staff, customer-service, and marketing. He/she will be the lead salesperson, driving the majority of membership sales. The best candidate for this position will be a results-driven, goal oriented, health conscious, outgoing people-person, with a passion to help others.

PART 1:

The General Manager will work to support our existing Club Pilates studio in Newtown Square to start and through July (or until the pre-sales start for West Chester).

PART 2:

The role will switch over from supporting Club Pilates Newtown Square and then ongoing as the General Manager of the new Club Pilates West Chester location

RESPONSIBILITIES

• Generate leads and build interest in memberships before potential clients even step foot in the studio, often through outreach initiatives, marketing campaigns, and community engagement throughout the pre-sales process
• Oversee and manage sales process of lead generation, follow-up and close
• Establish sales priorities and goals across all lines of business for sales team and establish reporting using data analytics
• Implement sales process to schedule prospects into Intro class
• Achieve Daily Activities Goals between 100 - 125 of phone, text, email, and face-to-face prospects to encourage them to consider the benefits that come with Club Pilates Membership
• Analyze sales statistics to identify areas of improvement and work with Regional Manager on monthly goals for studio and staff
• Manage sales staff and coordinate all instructors and class scheduling
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Book quality appointments to achieve daily, weekly and monthly sales quotas
• Develop and execute innovative sales strategies and marketing campaigns to generate leads for the studio
• Schedule, implement and support lead generation including grass-root marketing, community and networking events. Required to plan and attend a minimum of one event per month
• Build and form new relationships with potential members
• Plan and attend monthly studio events as required, including scheduling and marketing associated with events
• Ensure consistent levels of high-touch outstanding customer service handling all customer requests
• Gain a proficiency in studio software to perform data analytics and assist in managing marketing campaigns, inventory levels, and class information
• Maintain cleanliness and organization of the Pilates Studio and ensure maintenance schedule is being followed
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Any other duties as assigned

REQUIREMENTS:

• At least 5 years of retail/service sales, membership sales, or fitness sales experience required
• Minimum of 5 years of management experience
• Must be available to work flexible shifts, to include days/evenings and at least one weekend day
• Must be able to reliably commute to both the West Chester and Newtown Square locations
• Excellent sales, communication and customer service skills required.
• Ability to build rapport with members and work harmoniously with co-workers.
• Goal-oriented with an ability to manage and drive 4 revenue streams: Memberships, Retail, Private Training, and Teacher Training
• Ability to work independently and collaborate with other area Club Pilates general managers in the ownership group, regional manager and with the sales and operations director.
• Ability to excel in a fast changing, diverse environment and make optimal daily decisions.
• Strong social media knowledge - knowledge and regular use of Social Media i.e., Facebook, Instagram, Yelp, Google
• Ability to recognize areas of improvement and implement changes using good judgment
• Solid writing and grammar skills
• Must have excellent communication and strong interpersonal skills in person
• Highly organized, proficient in data management with a strong attention to detail and accuracy
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be able to work under pressure and meet tight deadlines
• Ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Ability to work harmoniously with co-workers, members and the general public
• Proficiency with computers and studio software
• An affinity and passion for fitness

COMPENSATION & BENEFITS:

• Full-time salaried position
• Competitive base rate plus monthly bonuses and incentives based on membership sales
• Employer Subsidized Employee Health Insurance; fully paid vision, dental, LTD and life insurance
• Paid Time Off
• Eligible for 401K with employer matching after 1 year of employment
• Fitness casual dress-code
• Employee discounts

VALUES:

• Integrity – The foundation of our business is built on honesty and trust, loyalty and dedication to the company, our members and to each other.
• Teamwork – We are a loyal Club Pilates team working together with passion as we bring the benefits of Pilates to our external community. We feel a connection with each other and our members through open communication and support.
• Passion – This is our driving force. It is at the heart of everything we do. The knowledge that we are impacting people in a positive way empowers everyone on our team.
• Professionalism – Working in an organized and productive manner to achieve results and exceed sales goals.

Job Type: Full-time

Pay: $59,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you able to work a flexible schedule that includes weekdays, some weekday evenings and one weekend day?
• Do you understand this position is in two parts, with the first part supporting the Club Pilates Newtown Square location and then transitioning to GM of Club Pilates West Chester and that you can reliably commute to both locations?

Experience:

• Sales: 5 years (Required)

Work Location: In person

Salary : $59,000 - $65,000