What are the responsibilities and job description for the General Manager position at Club Pilates?
COMPANY OVERVIEW:
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.
Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com
POSITION:
The ideal Manager will oversee all studio functionality from sales to instructors.
REQUIREMENTS:
- 2 years of retail/service sales or fitness sales experience.
- Confident in generating personal sales and training Sales Reps in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients and the general public.
- Proficiency with computers and studio software.
Primary Responsibilities:
Customer Experience & Studio Operations
- Deliver high-level customer service and independently resolve member issues.
- Ensure studio cleanliness, organization, and a welcoming atmosphere always.
- Maintain stock of all administrative supplies, forms, and studio literature.
- Develop an ongoing social media plan that supports the Part-Time Sales Manager
Financial & Administrative Oversight
- Monitor and collect outstanding member dues in a timely manner.
- Enforce all Club Pilates policies and procedures consistently.
- Support studio team with general administrative duties and other responsibilities as assigned.
- Manage staff schedule
- Collect out-standing dues
Secondary Responsibilities:
Lead Generation & Marketing
- Drive new membership leads through grassroots marketing, networking, and outreach efforts.
- Strategically plan and manage marketing campaigns to support lead generation goals.
- Schedule and participate in community events, networking opportunities, and studio promotions.
Sales & Membership Management
- Implement and manage the sales process to schedule prospects into complimentary demo classes.
- Conduct in-studio tours and consultations to convert prospects into members.
- Meet or exceed membership sales goals on a monthly basis.
- Supervise Sales Representatives
BENEFITS:
- Free employee gym membership
- Employee retail discount
