General Manager

Job description

Pursue your passion as your profession!

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates 450 instructors provide over 6 million workouts a year to tens of thousands of members.

Club Pilates is a part of Xponential Fitness, a leading global franchisor of health and wellness brands across a variety of verticals, including pilates, barre, yoga, strength training, stretching, and metabolic health. Founded in 2017, Xponential has 3000 global locations and was formed with the mission to make boutique health and wellness accessible to everyone.

The Club Pilates Experience: We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime.

Job Summary: Club Pilates is opening a studio in Mililani. As the General Manager of Club Pilates Mililani, you will be responsible for overseeing all studio operations, managing a team, and driving membership sales. This is a key leadership role with a focus on creating a welcoming environment, building relationships with clients, and ensuring the success of the studio. The ideal candidate has a passion for fitness and wellness, strong leadership skills, and a proven track record in sales and management.

Key Responsibilities:

Studio Leadership:

• Oversee the daily operations of the new studio, ensuring smooth and efficient management.
• Lead and inspire the studio team, including instructors and sales staff, to create a motivating and supportive environment for members.
• Monitor class schedules, instructor performance, and studio cleanliness to ensure a premium member experience.

Sales and Marketing:

• Lead membership sales through effective lead generation and marketing efforts including: community outreach & grass roots marketing, social media, referrals, and relationship building.
• Manage prospective client inquiries, conduct tours, and present membership options.
• Implement and track local marketing strategies to attract new members and grow the studio’s visibility in the Mililani and Central Oahu area.
• Drive the studio's 4 revenue streams: memberships, retail, private training, and teacher training.

Client Relations:

• Develop strong relationships with members, creating a welcoming environment and ensuring high levels of customer satisfaction.
• Address any client concerns or feedback promptly and professionally to maintain a high retention rate.
• Encourage and support new members through their Pilates journey, helping them achieve their fitness goals.
• Ensure all client relations are properly recorded and managed in studio software

Financial Management:

• Manage the studio’s budget and financial performance, including membership sales, retail sales, and expenses.
• Report on key performance indicators (KPIs) and develop strategies to meet or exceed monthly and quarterly goals.
• Manage payroll and scheduling to ensure operational efficiency while maintaining financial health.

Team Development:

• Recruit, hire, and train studio staff, ensuring that all team members are aligned with Club Pilates’ values and goals.
• Provide ongoing training and performance evaluations to foster growth and development within the team.
• Create a positive, motivating work culture that drives performance and team cohesion.

Qualifications:

• 2 years of management experience, preferably in a fitness or health and wellness setting.
• Strong sales and marketing skills with a proven track record of meeting or exceeding targets.
• Confident in generating personal sales and training Sales Reps in sales.
• Excellent interpersonal and leadership abilities with a focus on customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for Pilates, fitness, and promoting a healthy lifestyle.
• Knowledge of studio operations, scheduling, and financial reporting.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the public.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year (salary bonus compensation)

Benefits:

• Employee discount
• Flexible schedule
• Free fitness classes
• Health insurance
• Paid time off

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Monthly bonus
• Performance bonus

Experience:

• Sales: 2 years (Preferred)
• Management: 2 years (Preferred)

Ability to Relocate:

• Mililani, HI 96789: Relocate before starting work (Required)

Work Location: In person