Front Desk/ Sales Associate

POSITION:
The purpose of the Sales Associate is to assist the Studio Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Associate also assists with retaining current members. Pilates fitness knowledge or background is preferred but not required; candidates with a strong sales and customer service background are ideal.

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required
• Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
• Represent Club Pilates as the leading brand in Contemporary Reformer Pilates, and solidifying our spot as the blueprint for other studios
• Exhibiting pride in our motto “Pilates is for Every Body”, and creating a positive and inclusive environment for everyone that walks through our doors
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required.

• Meet weekly sales goals to bring Pilates to new members in our community
• Host and assist with free Intro classes, including being able to present the sales pitch, multitask with up to 12 prospects at once, sign up new memberships from start to finish, and help new members with their app and booking their first classes
• Have the ability to one-call-close and sign up new members over the phone or during walk-in inquiries
• Be a helpful and friendly face for members to rely on for account management, app assistance, class descriptions, and other important information they may need
• Possess the ability to organize and relay member questions and concerns to the Studio Manager or Manager on Duty
• Assist with upgrades, downgrades, and other account changes
• Execute sales process of lead generation, follow up, and close
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Be responsible for maintaining a luxury studio experience by keeping the front desk, restrooms, and all member-facing areas clean, organized, and presentable
• Help with member activities for holidays and special events, and decorate for parties, retail sales, and other occasions
• Other duties as assigned

• This position offers a starting hourly rate with opportunity increased pay with successful, proficiency assessments
• Huge opportunities for growth within the studios including additional sales and management positions

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