Supply Chain Specialist

Who is Club Med?

Club Med, founded in 1950, is the pioneer of the all-inclusive concept, offering nearly 70 upscale sun and ski resorts in the most pristine locations all around the world, from North and South America to Europe and Asia. Club Med operates in more than 30 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. The Supply Chain Specialist is responsible for ensuring the timely availability of all products required to support operations at two Club Med resorts in the Caribbean.

This role combines demand planning, procurement execution, logistics coordination, supplier payment follow-up, and cost control into a single, end-to-end supply chain function.

Operating through the COUPA procurement tool, the Supply Chain Specialist transforms product forecasts into accurate purchase orders, tracks them through to final delivery, and ensures smooth communication with resort teams on PO status and availability.

For imported goods, the role organizes and monitors transport in collaboration with freight forwarders, shipping lines, and customs brokers, ensuring logistics charges are accurate and compliant with contractual agreements. The Supply Chain Specialist also coordinates closely with the Accounting department to ensure suppliers are paid accurately and on time, in line with contractual obligations and company procedures.

Performance monitoring and KPI reporting are carried out using Power BI and COUPA.

This position includes managing and developing an Assistant Supply Chain Specialist.

Key Responsibilities

Demand Planning & Forecasting

• Develop and maintain accurate product demand forecasts across all categories : Food & Beverage and Supply (housekeeping, animation, sport, maintenance, OS&E…)
• Factor in seasonality, occupancy rates, historical consumption, special events.
• Adjust forecasts in response to operational changes or supplier constraints.

Procurement & PO Management (COUPA)

• Convert forecasts into purchase orders in COUPA, ensuring accuracy in product specifications, quantities, pricing, delivery dates, and approval flows.
• For non-referenced products, request quotations from suppliers, evaluate offers, and get the requester’s approval before creating the PO.
• Liaise with suppliers to confirm order details and production timelines.
• Keep resort teams informed of PO progress and estimated delivery dates.
• Resolve PO discrepancies and ensure process compliance.
• Guarantee timely payments to maintain supplier relationships and prevent disruptions

Logistics & Delivery Coordination

• For imported goods, arrange and monitor shipment with freight forwarders, shipping lines, and customs brokers.
• Prepare, verify, and manage shipping documents (packing lists, invoices, certificates of origin).
• Track shipments and proactively address delays or customs clearance issues. Align product arrivals with resort operational requirements to prevent stockouts.

Logistics Cost Ownership

• Own and manage all logistics-related costs for product shipments.
• Ensure charges are accurate and comply with contract agreements and negotiated rates.
• Maintain cost visibility and provide regular analysis of logistics spend in coordination with Business Control.

Resort Communication & Relationship Management

• Act as the main point of contact for resorts concerning product supply and deliveries.
• Provide regular, clear updates on PO status, shipments, and expected arrivals.
• Resolve resort supply concerns promptly.

Reporting & KPI Tracking (Power BI)

• Use Power BI to track performance indicators such as forecast accuracy, supplier lead time, In time/In full, and logistics costs.
• Prepare regular reports on supply chain performance with improvement actions.

Team Management

• Supervise and coach the Supply Chain Coordinator.
• Allocate tasks effectively to ensure operational efficiency.
• Provide ongoing training and feedback to support performance and professional growth.

Qualifications

Education & Experience

• Bachelor’s degree in Supply Chain Management, International Trade, Business Administration, or related field.
• 3 years experience in demand planning, procurement, and logistics, supply-chain, preferably in hospitality, retail, or FMCG.
• Experience with any ERP
• Proven cost management and supplier relationship skills.

Skills & Competencies

• Strong analytical and forecasting skills.
• Deep knowledge of procurement best practices, supplier management, and logistics operations.
• Understanding of import/export processes, Incoterms, and trade compliance.
• Proficiency in Excel
• Excellent cross-functional communication skills.

Work Environment

Office-based at regional HQ or resort administrative office, with frequent interaction with resort managers, suppliers, freight agents, and internal departments (Accounting, Finance, Operations).

25% of travelling required : to resorts and potentially to logistics hubs/ports.

Role Impact

The Supply Chain Specialist is a critical operational link, ensuring product availability, cost compliance, and timely delivery to two strategically important resorts. By integrating demand planning, procurement and logistics oversight, this role guarantees operational continuity, cost efficiency, and resort satisfaction, while building strong supplier relationships.