Job Title: Club Experience Advisor

Job Purpose

• Inspire members and prospects to live a healthy way of life by encouraging their involvement with fitness through membership options, programs, and services.
• Increase membership base by enrolling new members and maximizing retention.
• Assist members with account maintenance and articulate an extensive knowledge of Club Fit membership options, products, and services.
• Generate revenue for the Club through honest and enthusiastic membership and program prospecting, sales and genuine hospitality.
• Full time (35-40) hours per week. Sunday availability is a must.

Operations

Manage Sales:

• Provide effective membership and program information to guests, determine their needs, and wants, and match those needs and wants with the appropriate programs and membership options.
• Generate at least two new corporate contacts per year demonstrating a commitment to embracing the neighborhood.
• Thoroughly understand prospect inquiries regarding using the club to determine the best membership or program options.
• Contribute to meeting and exceeding established monthly goals in membership sales, base, and revenue.

Prospect Management:

• Greet all inquiries in a friendly and professional manner by responding attentively and promptly to inquiries and suggestions.
• Ensure prospect information is submitted accurately and in full, into the system for appropriate follow-up and mailings.
• Obtain the registration information of non-member participants to follow up with them to explain additional club offerings, including membership.
• Conduct prospect calls and schedule appointments as directed each month by Club Experience Director.
• Complete timely follow-up for all prospects according to systems outlined in training manual.
• Get referrals from existing membership base and while prospecting leads.
• Achieve Club team goals through persistent and enthusiastic outreach.
• Manage database of prospects, program participants and members to ensure follow up, integration, hospitality, and opportunities for future sales potential.
• Monitor guest registration procedures set forth by the Director to generate more membership sales.

Account Management:

• Complete all agreements and registration forms accurately and promptly.
• Follow up regularly and professionally with new program and membership participants to ensure they are properly integrated into their new endeavor at Club Fit
• Proactively engage all members and guests. Build strong relationships with members and staff.
• Process membership account changes and program registration changes within a timely manner.
• Maintain member’s financial information and club database records confidential.
• Assist with Accounts Receivable collection to ensure records are accurate and clearly communicated.
• Assist with monthly freeze processes and membership renewal processes.
• Ensure accuracy of monthly reporting by assisting with review and calculations
• Maintain up to date records including scanning of new contracts and notices.
• Ensure all new members are set up on the Club Fit App and well versed in the benefits and functions.

Communication:

• Keep financial information and club database records confidential.
• Spend time throughout the club interacting with members, ensuring that the members are certain that we care about their well-being.
• Keep channels of communication with co-workers and management open; demonstrate a commitment to embracing the neighborhood.

Department Strategy and Planning

• Deliver service that convinces members we care about their well-being.
• Perform other duties as assigned.

Professional and Technical Knowledge

• Bachelor’s degree in business related field
• Ongoing Club Fit Training in 1Huddle
  • Blood borne Pathogens, Emergency Response Protocol (ERP), Sexual Harassment, Cyber Security
• Attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices.
• Have a working knowledge of the memberships, programs and services offered in each department.
• Demonstrate proficiency in membership systems, including agreement management, profile management and account status.
• Maintain proficiency in MS Office: Outlook, Excel, Word
• Remain up to date with sales and billing software.

Team Work

• Accomplish related results as needed and participate in projects and administrative tasks as directed by the Club Experience Director
• Expected to report to work based on schedule.
• Contribute to team and Club Fit goals.
• Attend Club Fit events and community outreach events to promote club services.
• Participate in brainstorming as part of the group and individually to generate and initiate innovative ideas for promotions to increase club revenue.

Physical Requirements

• Ability to:
• Sit for extended periods of time.
• Lift 10 lbs
• Understand and communicate both verbally and written in English.
• Follow job related directions.
• Conduct prospect tours.
• Think independently and suggest effective solutions to potential challenges.
• Work a flexible schedule as required by business needs.
• Understand and comply with all company safety policies and their requirements.
• Attend training meetings as scheduled.

Reporting Structure

Direct Line to Club Experience Director