What are the responsibilities and job description for the Member Experience Associate - St. Charles 5th Street position at Club Elite and Club Fitness?
Community | Action | Recognition | Experience
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
Overview
Our Member Experience Associates (MEA) are moment makers, bringing energy, connection, and excitement to every interaction so members can’t help but say, “I love Club Brands!”
In this fast-paced role, no two days are the same. You’ll help everybody feel confident in their fitness journey while showcasing our premium amenities and cutting-edge fitness and recovery modalities.
As part of a passionate team, you’ll create a Clean, Functional & Friendly environment where members can train, recover, and thrive. Proudly lifting up St. Louis since 1983, Club Brands is employee-owned and rooted in our community, committed to delivering an experience that improves lives, starting with our team.
If you’ve got a vibrant personality, a passion for fitness, and love helping people—you’ll fit right in.
Primary Responsibilities
- Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
- Conduct engaging and captivating tours to new and prospective members.
- Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
- Respond promptly and professionally to member requests, inquiries, and concerns.
- Process retail and concession sales accurately.
- Assist members with tanning and recovery amenities.
- Maintain a clean, organized front desk area and follow all opening/closing procedures.
- Complete timely and accurate member incident reports.
Kids Club Responsibilities (as business needs require)
- Check children in/out of Kids Club.
- Provide a safe, controlled, and nurturing environment.
- Clean and disinfect all toys, furniture, and facilities after each session.
- Communicate professionally with parents, addressing concerns or issues promptly.
Skills
- Excellent customer service
- Ability to communicate effectively with both staff and members
- Strong attention to detail
- Ability to problem solve and discern when to escalate member concerns/issues
- Ability to multitask.
- Must be able to work a flexible work schedule to include holidays and weekends.
Why You’ll Love Working for Club Brands
- Employee Owned – Club Brands is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Brands through our Employee Stock Ownership Plan (ESOP) and become employee owners
- Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
- Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
- Career Growth – We believe in your potential. We offer opportunities for career advancement and training for everybody on our team.
- Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
- 18 years of age or older, required
- Previous customer service or hospitality experience, preferred
Physical Requirements
This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday—the ability to lift up to 25 pounds. The ability to remain mobile for long periods of time may be required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Club Brands is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices of law.