Law Department Injury Claims Specialist

Are you ready to #JoinTheClub?

Summary:

The Law Department Injury Claims Specialist is a senior claims professional embedded within the Law Department, primarily responsible for the initial workup, investigation, evaluation, and resolution of personal injury claims filed against Club Car Wash. Secondarily, the Law Department Injury Claims Specialist will assist the Claims Department with general claims and assist the Law Department with general legal matters, as needed. This role blends the technical claims-handling expertise of a Claims Agent with the case-management and legal-support responsibilities of a Legal Assistant, serving as the Law Department’s primary point of contact for personal injury matters. The Legal Claims Specialist works closely with the General Counsel to protect the company’s legal and financial interests, upholding the highest standards of integrity, thoroughness, and customer service throughout the claims and, where applicable, litigation process..

As A Law Department Injury Claims Specialist You Will:

? Conduct the initial investigation and workup of personal injury claims filed against Club Car Wash, including liability assessment, damages evaluation, medical record review, and witness/scene investigation
? Analyze and provide opinions to General Counsel and Director of Claims concerning liability and risk exposure
? Evaluate claim value and recommend reserves and settlement authority in coordination with the General Counsel
? Communicate with witnesses, employees, attorneys, insurance agents, claimants, medical providers, and courthouse personnel to gather information and support claim investigation and resolution
? Negotiate and resolve personal injury claims within delegated authority; escalate claims that exceed authority or carry litigation exposure to the General Counsel
? Communicate with outside defense counsel on claims proceeding to litigation, including tracking statutes of limitations, discovery deadlines, court dates, and coordination of witnesses and discovery
? Assist the General Counsel and Law Department with case management, including maintaining the litigation tracking and management system for personal injury matters
? Prepare, edit, and organize claims files, correspondence, and legal documents at the direction of the General Counsel
? Coordinate and prepare materials for mediations, hearings, depositions, and other claims-related proceedings
? Serve as a liaison between the Claims Department, Law Department, insurance carriers, and third-party administrators on personal injury matters
? Maintain claims and case files in compliance with legal privilege, confidentiality, and litigation-hold requirements
? Uphold and enforce Club Car Wash standards, policies, and procedures
? Manage incoming calls and emails, providing timely, professional resolution to claimants, attorneys, and courthouse personnel
? Maintain a high level of financial responsibility and integrity in handling claim reserves and payments
? Identify and dispute billing errors such as duplicative charges, incorrect codes, services not received, or inflated charges
? Contribute to and work well within both the Claims and Legal teams

What We Are Looking For In You:

? A minimum of 5 years of personal injury claims handling experience; candidates with experience adjusting claims for an insurance carrier or third-party claims administrator are strongly preferred
? Strong knowledge of personal injury claims processes, liability evaluation, and damages assessment
? Strong proficiency with Microsoft Office 365, including Word (formatting, tables, and track changes/document versioning), Excel (sorting and extensive use of filters), Outlook (calendar and email management), and SharePoint/OneDrive, along with Adobe Acrobat Pro for editing, redlining, and managing PDF documents
? Familiarity with legal terminology, civil procedure, and litigation processes
? Proven ability to effectively manage and prioritize a high volume of complex matters simultaneously
? Strong background in customer service and conflict resolution
? Strong interpersonal skills with the ability to communicate orally and in writing to management, coworkers, attorneys, claimants, and outside parties
? Bachelor’s degree preferred, or equivalent combination of education and experience

Benefitting You:

• Career advancement opportunities – A job that grows with you, we promote our great team members
• On-site & continual training and development
• Paid Time Off beginning from the day you start
• Comprehensive benefits package including medical, dental and vision, and pet insurance
• Plan for your future with 401K contribution options and company match
• Newly renovated gym and locker rooms

Club Car Wash is an equal opportunity employer.

All positions are contingent on passing a pre-employment drug screening and background check.

#CCW1