What are the responsibilities and job description for the Technical Training Specialist III position at Club Car LLC?
Club Car boasts a 60 year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.
GENERAL JOB DESCRIPTION
The Technical Training Specialist III develops and delivers engaging classroom, hands-on, and virtual training on golf car operation, maintenance, and technology for dealers, customers, and internal teams.
This is an on-site position based in Evans, Georgia. When not traveling for business, The Technical Training Specialist III is expected to work in the office Monday through Friday; this role is not eligible for a hybrid or regularly scheduled remote-work arrangement.
Essential Job Functions:
- Coordinate, schedule, and deliver hands-on training for customers, dealers, and internal staff on the safe and efficient operation, maintenance, and features of golf cars.
- Develop and tailor curricula, training materials, presentations, and demonstrations to effectively communicate key concepts and procedures to dealer and distributor technicians, customer service and maintenance personnel, and internal Club Car personnel.
- Respond to participant questions, concerns, and technical issues during training sessions, providing clear guidance and escalating unresolved matters when appropriate.
- Maintain current knowledge of golf car technology, features, and regulations, and partner with product development teams to assess training needs for new products and update curricula and materials accordingly.
- Collaborate with product development, sales, customer service, participants, and other stakeholders to incorporate customer feedback, participant input, and industry best practices to incorporate customer feedback, participant input, and industry best practices into training programs and drive continuous improvement.
- Collaborate with Instructional Training Specialist to create online training content, including script development, video production support, and on-camera instruction.
EDUCATION, EXPERIENCE & SKILLS
Education:
- Bachelor’s degree in a related field or equivalent work experience is required.
Experience:
- Previous experience developing and delivering technical training sessions or workshops, preferably in the golf car, automotive, recreational vehicle, powersports, or equipment industry.
Skills:
- Proficiency with Microsoft 365 applications, including Outlook, PowerPoint, Word, and Teams, with the ability to create professional training materials, manage training communications and schedules, and deliver both in-person and virtual instruction.
- Strong knowledge of golf car systems, components, and maintenance procedures.
- Excellent communication and presentation skills with the demonstrated ability to explain technical concepts in a clear and understandable manner.
- Demonstrated ability to develop, tailor, and maintain technical training curricula, instructional materials, presentations, and hands-on demonstrations for audiences with varying levels of technical expertise.
- Strong technical troubleshooting and problem-solving skills with the ability to resolve participant questions and issues during training and escalate unresolved matters appropriately.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to collaborate effectively with product development, sales, customer service, instructional design, and other stakeholders to gather feedback and continuously improve training programs.
- Ability to travel as needed to conduct training sessions at customer locations and support team members.
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to talk or listen.
- This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
- Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
Benefits:
Vacation & Paid Time Off, Health InsuranceSalary : $58,551 - $80,021