What are the responsibilities and job description for the IT Operations Engineer position at Club Car LLC?
Club Car boasts a 60 year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.
GENERAL JOB DESCRIPTION
The Cloud & Infrastructure Operations Engineer is responsible for managing and supporting enterprise cloud and on‑prem infrastructure across AWS, OCI, and on‑premises environments. This role focuses on server operations, cloud services administration, backup and recovery platforms, security compliance, and infrastructure reliability. The position works closely with application teams, DBAs, cloud engineers, and infrastructure stakeholders to ensure availability, security, compliance, and recoverability of systems.
PRIMARY DUTIES AND RESPONSIBILITES
- Manage AWS, OCI, and on-premises server environments, including virtualized and physical systems.
- Administer server operating systems, security configurations, and VMware platforms.
- Perform device and console administration across cloud platforms.
- Manage object storage, volume storage, and file system storage.
- Support cloud networking, endpoints, and site-to-site VPN connectivity.
Monitoring, Reporting & Cost Management
- Implement and maintain monitoring and reporting using AWS CloudWatch, CloudTrail, SolarWinds, and OCI monitoring tools.
- Track system health, performance, and availability.
- Perform quarterly cloud cost analysis and reporting.
Patch & Service Management
- Execute monthly patching for Microsoft based servers.
- Manage post-patching services and validation activities.
Security & Compliance
- Implement IAM controls and server hardening standards.
- Manage endpoint protection solutions with tools such as CrowdStrike and Qualys
- Conduct vulnerability assessment and vulnerability management activities
- Ensure systems meet internal security and compliance requirements
Backup, Recovery & Data Protection
- Configure and maintain backup & replication servers, repositories, and jobs.
- Perform on demand restores for files, virtual machines, databases, and applications.
- Validate recoverability through regular test restore drills.
- Monitor daily backup, replication, archival, and snapshot jobs.
- Generate backup health and status reports for stakeholders.
- Ensure automated backups meet defined SLA and compliance requirements.
- Manage backup SLA policies, archival tiers, and cloud integrations.
- Monitor backup storage utilization across repositories and cloud archival tiers.
- Support audits and maintain backup compliance documentation.
Application & Platform Support
- Coordinate monthly and quarterly refresh cycles across environments.
- Coordinate application upgrades running on servers.
Collaboration & Change Management
- Partner with application teams, DBAs, cloud teams, and infrastructure teams
- Gather and understand backup and recovery requirements for new applications and infrastructure updates.
- Participate in change management processes and produce required documentation
OTHER DUTIES AND RESPONSIBILITIES
- Additional duties may be required as necessary or assigned.
QUALIFICATIONS FOR THE JOB
Education:
- Bachelor’s degree in computer science or Equivalent
Experience:
- 2 years experience in an Infrastructure Operations Engineer position
- Hands‑on experience managing AWS, OCI, and on‑prem infrastructure environments.
- Strong knowledge of Windows server administration
- Experience with VMware virtualization platforms
- Proficiency with cloud monitoring and logging tools (AWS CloudWatch, CloudTrail, SolarWinds, OCI monitoring)
- Experience with patch management, vulnerability management, and security hardening
- Hands‑on experience with enterprise backup platforms
- Knowledge of backup SLAs, compliance requirements, and audit support
- Strong troubleshooting, documentation, and cross‑team collaboration skills
Preferred Skills
- Experience supporting hybrid cloud and multi‑cloud environments.
- Familiarity with IAM, MFA, and role‑based access controls across cloud and backup platforms
- Experience with cost optimization and cloud fiscal management
- Experience supporting Linux based systems.
- Experience supporting database platforms and coordinating SQL Server upgrades.
KEY COMPETENCIES
- Good listening, written and verbal communication skills.
- Analytical and detail oriented.
- An understanding of the basic business functions for the served area.
- Solid business analysis skills
PHYSICAL REQUIREMENTS
- The employee often needs to engage in conversation or pay attention while fulfilling their responsibilities in this role.
- This role may involve standing, walking, sitting, using hands for sensing, or managing tasks, reaching with hands and arms, as well as stooping, kneeling, or crouching when necessary.
- Specific vision requirements include the ability to see close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans.
Club Car does not allow any form of discrimination.