What are the responsibilities and job description for the Field Service Technician II position at Club Car LLC?
With over 60 years of innovation and design experience in producing small-wheel vehicles, Club Car is a leading manufacturer of gas and electric golf, utility, and personal transportation vehicles. Founded in 1958, the Club Car product portfolio has grown to include much more than golf cars, now encompassing vehicles for commercial and consumer markets, built with an uncompromised desire for superior performance. As an industry leader in electrification and sustainability, Club Car is proud to be at the forefront of environmentally responsible Zero Emission Vehicle (ZEV) technologies.
GENERAL JOB DESCRIPTION
As a Club Car Field Service Technician, each day will bring new opportunities, but you will always be involved in maintaining, troubleshooting, and repairing golf cars and utility vehicles in different environments and under varying conditions. These mechanical and electrical repairs will be conducted on cars that are commercially or privately owned, under service contract and warranty. You will be responsible for coordinating all activities with the local manager.
PRIMARY DUTIES AND RESPONSIBILITES
- Work with Team Leader and others as required to schedule and coordinate work activities.
- Travel to customer locations.
- Maintain accurate truck inventory to meet customer needs.
- Handle all paperwork or electronic documents related to the job including but not limited to work orders, parts orders and quotes for repair.
- Operate and maintain Company provided vehicle in a safe manner at all times.
- Follow and obey all local, state or federal rules and regulations.
- Inspect, test and repair all Club Car vehicles according to original manufacturer's instructions.
- Perform routine maintenance as needed on all Club Car vehicles.
- Read electrical wiring diagrams and troubleshooting flowcharts.
- Support all local sales initiatives.
- Maintain Company and personal tools in good operating condition at all times.
- Interact directly with customers and effectively communicate service and repair needs.
- Read, understand and follow complex service and warranty processes and changes.
- Other duties as assigned.
QUALIFICATIONS FOR THE JOB
Experience:
- This role will be primarily located in the Fayetteville area, but the Service Technician would be expected to cover surrounding areas to service golf cars and utility vehicles of customers.
- Mechanical knowledge and experience repairing electric and gas-powered vehicles. Experience keeping accurate inventory of parts and tools.
- Valid driver's license clear of any violations.
- Ability to operate a company vehicle and must include experience driving with a trailer along with maintenance and safe operation of both.
- Excellent communication and Interpersonal skills with customers and coworkers.
- Direct Customer facing experience. Willingness and ability to work closely with others.
- Ability to work independently with little or no supervision.
- Adaptable to work, environment and process changes.
- Must follow and adhere to all Club Car Policies and Procedures.
- Previous golf car repair experience is preferred.
- Out of town travel/overnight may be required.
- Overtime frequently required, as well as weekend/holiday coverage.
Qualifications:
- High School Diploma/Equivalent
- Ability to follow verbal and written instructions.
- Must be able to read, write, and effectively communicate in English. Should have strong customer facing communication skills, verbal and written.
- Should be comfortable with using a computer, and iPad/Android devices, software, and applications.
- Expected to provide standard tools.
- Ability to lift up to 75 pounds waist high with frequent lifting, twisting, bending, squatting and turning.
- Previous experience preferred.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years
- Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
PHYSICAL REQUIREMENTS
- Work requires periodic stooping/bending and frequent walking/standing throughout day.
- Requires occasional lifting of objects less than 25 pounds as well as occasional lifting of objects 25 to 50 pounds.
- Work involves activities that require special safety precautions, e.g., working around moving parts, machines, or vehicles.
- Requires use of protective clothing.
Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans.
Discrimination of any type will not be tolerated at Club Car.