Parts Front Counter

Parts Front Counterperson

Join Our Team

We are seeking a customer-focused Parts Front Counterperson to join our dealership's Parts Department. This role is responsible for providing exceptional service to customers while supporting daily parts operations, inventory management, merchandising, and warehouse organization. The ideal candidate is dependable, organized, knowledgeable about automotive parts, and committed to delivering an outstanding customer experience.

Position Summary

The Parts Front Counter Sales Representative serves as a key point of contact for customers purchasing automotive parts. This position assists customers in person and over the phone, processes parts orders and transactions, maintains inventory accuracy, supports merchandising efforts, and contributes to the overall success, safety, and profitability of the Parts Department.

Key Responsibilities

• Maintain required training and product knowledge related to the parts position.
• Assist customers at the parts counter and over the phone.
• Receive and fulfill customer telephone orders.
• Locate and pull parts from inventory to fulfill customer requests.
• Accurately prepare sales invoices and process transactions.
• Collect and process customer payments.
• Inspect returned parts and process returns according to company procedures.
• Maintain a clean, organized, and safe work area.
• Assist with annual inventory counts and inventory control processes.
• Store and organize parts in designated warehouse locations.
• Merchandise and replenish retail displays.
• Build and maintain positive relationships with suppliers and vendors.
• Submit required daily paperwork and reports.
• Record and maintain lost sales information.
• Foster a positive team environment and contribute to departmental goals.

Qualifications

• Previous automotive parts experience.
• High school diploma or GED required.
• Basic computer proficiency and ability to learn dealership management systems.
• Strong organizational and time-management skills.
• Exceptional dependability and attention to detail.
• Clear driving record for the past four (4) years.
• Valid driver's license required.

Skills & Competencies

• Strong sales and customer service abilities.
• Knowledge of automotive parts and inventory systems.
• Relationship-building and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to explain technical information to customers clearly.
• Ethical conduct and professional behavior.
• Strong problem-solving and multitasking capabilities.

Work Environment

This position typically requires working 50–60 hours per week on a rotating schedule between 7:00 a.m. and 7:00 p.m., including weekends and holidays. Work is performed in a warehouse, parts counter, and outdoor dealership environment, with exposure to varying weather conditions. Employees are expected to meet performance goals while maintaining a high level of customer satisfaction.

Physical Requirements

Ability to sit, stand, and walk for extended periods.

Frequent bending, stooping, reaching, lifting, carrying, and climbing.

Ability to work in varying weather and temperature conditions.

Must be able to lift and move up to 50 pounds.

Regular use of hearing, vision, speaking, and manual dexterity to perform job duties.

Supervisory Responsibilities

This position is non-exempt and does not have supervisory responsibilities.

Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.