L3 Appliction Support Service Engineer

Job information:

• Functional title - L3 Application Support Service Engineer
• Department - Technology: App Dev, Architect & BA
• Corporate level – Assistant Vice President
• Report to - Director, Application Development Software Engineer
• Location – New Jersey
• Expected full-time salary range between $135,000 – 150,000 variable compensation 401(k) match benefits

What you will be doing:

You will play a key role in a team that works horizontally across all the CLS platforms/services. You will work closely with stakeholders to drive the team book of work to meet the CLS corporate objectives. Works independently, relying on expertise and experience, accountable for overseeing and impacting a range of activities in their team with guidance on complex issues from more senior colleagues. Ensure Application Development L3 team readiness to support existing CLS critical platforms/services plus project changes and BAU activities. Ensure Application Development L3 team are adhering to procedures and processes (Incident Management, Problem Management, Defect Management, Change Management). Produce status reporting with achievements on CLS platforms/services from the L3 perspective and present to internal teams and senior management. Point of contact for internal and external teams and vendors representing the L3 team.

• Team Development: Promote a culture of continuous learning, collaboration, and excellence in technical execution.
• Strategic Planning & Innovation: Identify and prioritize opportunities for innovation and technical improvements across the enterprise.
• Incident & Problem Management: Take a proactive role in ensuring the Application Development L3 team provide resolutions of incidents in a timely and effective way. Ensure defect root cause are properly detailed and triaged by following the Problem Management processes. Contribute toward defining business and technical training including hands-on exercises to ensure the L3 team support capabilities are always improving.
• Cross-Functional Collaboration: Collaborate and network with senior internal colleagues across technology departments.
• Standards & Governance: Ensure team processes are well documented and followed.
• Risk Management & Mitigation: Awareness of CLS Risk Culture by identifying operational risks and contributing toward solutions to mitigate those risks.
• Technology Strategy & Trends: Stay ahead of emerging technologies, market trends, and industry best practices to guide the team and organization toward innovative solutions. Evaluate and recommend new tools and technologies that enhance operational efficiency and maintain competitive advantage.

What we’re looking for:

Professional qualifications / certifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 5 years of IT experience.
• Technical Expertise: Broad experience with a diverse set of technologies, including SQL, Python, Java, Splunk, ServiceNow, and other related scripting, monitoring and programming technologies. Knowledge of software development practices and cloud providers (AWS).
• Leadership & Mentorship: Demonstrated ability of fostering collaboration, and driving technical excellence in a dynamic, fast-paced environment.
• Problem Solving & Innovation: Strong problem-solving skills, with a proactive approach to identifying and addressing technical challenges. Ability to innovate and implement solutions that improve team efficiency and improve troubleshooting capabilities of the support teams.
• Methodology & Process Expertise: Understanding of SDLC methodologies.
• Project & Resource Management: Excellent organizational and time management skills, with the ability to handle multiple individual tasks in parallel.
• Professional Development: A demonstrated commitment to continuous learning, staying abreast of emerging technologies and industry best practices, and fostering a culture of growth within the team.

Professional qualifications / certifications

• (Optional) Cloud certification (in the field of Development or Architecture)