What are the responsibilities and job description for the CLS Labs Operations Supervisor/Manager position at CLS Connect?
This hands-on leadership role combines technical oversight, quality management, and team development across three core functions: infectious disease testing, product quality control (QC), and operational support. The Manager will supervise laboratory supervisors and licensed staff, own SOPs/validation/training, and ensure regulatory and accreditation compliance.
- Oversee day-to-day operations across infectious disease testing, product QC, and operations support.
- Manage, mentor and evaluate supervisors and laboratory staff; plan staffing and schedules to meet turnaround-time and service expectations.
- Serve as a technical resource and perform complex manual and automated testing when required.
- Maintain and oversee equipment maintenance, calibration, QC programs, documentation, and supply/inventory management.
- Develop, write, and revise SOPs, validation plans, and training materials; assess staff competency at hiring and annually.
- Monitor testing performance, prepare technical reports, and recommend process improvements to ensure quality and efficiency.
- Manage external testing obligations where applicable — ensure contract commitments, TAT, inventory and customer communications are met.
- Participate in departmental budgeting, capital equipment recommendations, and payroll approvals for direct reports.
- Bachelor’s degree in medical technology, life sciences, or related field.
- Clinical Laboratory Scientist (CLS) license required.
- SBB certification preferred.
- 5–7 years of relevant experience in a clinical laboratory or blood center or IRL.
- 1–2 years prior supervisory/managerial experience.
- Working knowledge of immunohematology, chemistry, virology and blood banking principles.
- Familiarity with federal/state regulations, AABB (or equivalent) standards, and cGMP practices.
- Strong analytical, leadership, and team-building skills; ability to develop and implement process improvements.