Desktop Support Technician ( 100 Onsite ) --- LOCALS

Desktop Support Technician

100 % Onsite - Bellview, FL

1 year plus ongoing extensions

Job Summary

We are seeking a proactive and detail-oriented Desktop Support Technician to join our team in a fully onsite role. This position is ideal for local candidates who thrive in a dynamic environment and are passionate about delivering exceptional IT support. As a Desktop Support Technician, you will be the first point of contact for end-users, providing technical assistance, troubleshooting hardware and software issues, and maintaining the overall health of our IT infrastructure. Your energetic approach and strong communication skills will ensure smooth daily operations and high user satisfaction.

Responsibilities

• Provide hands-on technical support to end-users for desktop computers, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware issues related to computer hardware components, operating systems (Windows, macOS, Linux), and network connectivity.
• Resolve software problems by diagnosing issues with applications such as Microsoft Office, help desk tools like ServiceNow and Jira, and other enterprise software.
• Manage user accounts and permissions using Active Directory and perform password resets or account unlocks as needed.
• Configure and maintain network connections including LAN, VPN, DNS, TCP/IP settings, firewalls, and network switches to ensure reliable connectivity.
• Assist with computer management tasks such as OS updates, software installations via SCCM, and hardware upgrades.
• Support IT infrastructure components including Windows Server environments and Linux servers; monitor network performance and troubleshoot TCP/IP or DNS issues.
• Utilize tools like BMC Remedy for incident tracking and ServiceNow or Jira for ticket management; document all support activities thoroughly.
• Maintain inventory of hardware assets and assist with deployment or replacement of devices to optimize operational efficiency.
• Collaborate with the IT team on network administration tasks such as configuring firewalls, managing LAN/WAN segments, and supporting cybersecurity measures.

Requirements

• Proven experience in technical support or desktop support roles with a focus on customer service excellence.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network troubleshooting.
• Hands-on experience with computer hardware troubleshooting, installation, and maintenance.
• Proficiency in managing enterprise software tools like SCCM for software deployment; experience with Active Directory for user management is essential.
• Ability to analyze technical issues quickly and develop effective solutions using analysis skills.
• Excellent communication skills to clearly explain technical information to non-technical users.
• Ability to work onsite full-time in a fast-paced environment; local candidates preferred due to onsite requirement.
• Knowledge of help desk ticketing systems such as ServiceNow or Jira; experience with BMC Remedy is a plus. Join us as a Desktop Support Technician — where your technical expertise fuels our success Bring your energy, problem-solving skills, and passion for IT support to deliver exceptional service that keeps our operations running smoothly every day

Pay: $ $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $28