WebEOC / EOC Application Administrator

Job Summary

We’re looking for a WebEOC / EOC Application Administrator to support our team in Atlanta,GA . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Key Responsibilities

WebEOC Administration

· Administer and maintain Juvare WebEOC V10 for daily operations and system stability.

· Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs.

· Manage users, positions, roles, permissions, and overall access provisioning.

· Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings.

· Develop, update, and troubleshoot boards, including code adjustments and design enhancements.

· Move boards and system configurations between environments through imports/exports.

· Maintain clear documentation of configuration changes, system updates, and operating procedures.

Integration & Technical Support

· Configure and support GIS integrations for both cloud and on-premises WebEOC environments.

· Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools.

· Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations.

· Provide support for plug-ins, mapping tools, custom workflows, and other system integrations.

Communication & Notification Tools

· Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels.

· Support users with Teams-based communication workflow setups during activations and day-to-day operations.

EOC Application Support

· Provide support for additional EOC related systems such as Rave and other alerting tools.

· Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance.

· Deliver user training and documentation for WebEOC and related platforms.

Operational Support

· Work extended or irregular hours as needed during emergency operations.

· Assist with other assigned state applications or technical projects beyond core EOC systems.

· Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness.

Required Qualifications

· Hands-on experience administering Juvare WebEOC V10.

· Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.

· Strong understanding of user provisioning, incident configuration, roles, and positions.

· Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar).

· Experience with GIS integrations and the ArcGIS API.

· Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams.

· Ability to work with vendors and technical service providers to implement business requirements.

· Experience with both cloud and on-premises WebEOC environments.

· Strong troubleshooting, communication, and customer support abilities.

Sound like you? Apply now!

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

We will review applications on a rolling basis until December, and early submissions are encouraged. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.