What are the responsibilities and job description for the Production Support Engineer position at CLPS Global?
We are looking for Production support Engineer
Location: Chandler, AZ ( 3 days onsite 2 days remote)
Must Have skills: Production Support, ITIL, Release Support
Production Services Specialist (Production Support Role)
Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Support of on-call rotation for off-hours and weekend support as needed.
Required Skills
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5 years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Excellent written and verbal communication skills (English)
• Proven knowledge in some or all the following: Java/J2EE, Dynatrace or App Dynamic, Splunk, Kafka, Python.
• Good knowledge of Middleware components such as Message Broker, IBM WebSphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes
