Help Desk / Access Manager

Description

CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.

CLOVEHITCH is seeking a Help Desk / Access Manager to manage user access to intelligence databases and communities of interest, validate security clearances, troubleshoot access issues, and maintain SOPs. This position is contingent upon contract award.

Supervisory Responsibilities:

• N/A
  
  

Principal Duties and Responsibilities:

• Manage/Validate access to IC databases.
• Manage access for client database users. Monitor sites and approve authorized account requests
• Assist client personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
• Create and maintain the client Access Management SOP that includes all policies and procedures related to trusted agent activities and access management tasks and requirements
• Produce ad-hoc metrics reports, within 2 business days of client request
• Engage with organizations within the IC to discuss mission requirements
• Review entitlements currently shared with the IC on a regular basis
• Ensure organizations and missions are properly aligned in entitlement management systems
• Answer client Help Desk dedicated phone line and check voicemail periodically throughout shift
• Monitor client Help Desk Group Mailbox across multiple networks
• Manage and update client Help Desk websites on SIPR and JWICS
  
  

Required Experience, Skills and Abilities:

• Four years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest.
• Demonstrated experience instructing and conducting training for military audiences.
• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.).
• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.
• Demonstrated understanding of organizational messaging in DoD or IC. Experience drafting briefing slides to clearly articulate complex issues and procedures
• Must have ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination
  
  

Education and Other Requirements:

• A bachelor’s degree in an area related to the position from a college or university accredited by an agency recognized by the U.S. Department of Educations. Alternatively, candidates may qualify with an associate degree and at least seven years of experience in an intelligence discipline or qualify with a high school degree and at least nine years of experience in an intelligence discipline
• Due to federal contract requirements, this position is restricted to U.S. citizens who have an active TS/SCI clearance with ability to obtain a CI polygraph
  
  

Preferred Qualifications:

N/A

Physical Demands

N/A

Position Environment, Type & Hours of Work

Full-time, Exempt

Travel

This position may require travel.

CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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