We’re looking for a Claims Manager to own and drive the end-to-end claims process. In this role, you’ll serve as the central point of contact for all claim-related matters - collaborating cross-functionally with Drivers, Operations, Insurance Adjusters, Claims Administrators, Legal, and CloudTrucks Leadership. You’ll be responsible for maintaining organized claim files, ensuring timely resolution, and providing reporting on claims and company exposure. This is a high-impact role that plays a key part in protecting the business and supporting our driver community.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

• Empathetic and patient. You approach every interaction with understanding and care.

• Strong sense of urgency. You act quickly and decisively, maintaining momentum at all times.

• Creative. You can find the right exit ramp for the resolution of the claim that is in the insured’s best interest.

• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.

• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.

• Anti-status quo. You don’t just wish things were done differently, you act on it.

What you'll do

• Oversee the claims processing function, ensuring efficient and accurate handling of claims with a robust documentation process.

• Lead the evaluation of claims and negotiate settlements, setting an example for the team in terms of prompt and fair resolution.

• Analyze claims data to identify trends and develop proactive strategies to reduce future incidents.

• Provide input on annual insurance renewals.

• Remain current on state and federal laws relating to trucking litigation and trends within the claims industry and remain compliant

• Be available to handle after-hours emergencies.

• Prepare and present regular reports on claims data, providing insights and recommendations for improvement.

• Analyzing and reviewing insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim to assist TPA and underwriters in evaluating a claim.

Experience

• Bachelor's degree or equivalent experience

• You have a minimum of 3-5 years experience in a trucking claims, insurance role, either at a 3PL or Trucking Carrier

• You have expert level knowledge of automotive insurance, medical claims and trucking company risk and exposure processes

• Understand transportation coverages, contractual risk transfer and additional insured forms

• Strong communication and collaboration with multiple stakeholders with a sense of urgency

• Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines

About CloudTrucks

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range: $90K - $105K