What are the responsibilities and job description for the Engineering Manager - IT position at CloudFirst Technology Solutions, Inc.?
CloudFirst is a fast‑growing cloud and infrastructure services provider supporting clients across multiple industries with secure, scalable, and innovative cloud solutions. We are expanding our leadership team and seeking a highly capable IT Engineering Manager to oversee engineering operations and major infrastructure projects. This role blends hands‑on technical leadership, project delivery oversight, cloud architecture guidance, and engineering team management.
Role Overview
The IT Engineering Manager serves as CloudFirst’s technical and operational anchor—leading global engineering teams, ensuring high‑quality execution, and driving complex infrastructure initiatives including cloud tenant migrations, network redesigns, enterprise architecture improvements, and cybersecurity projects.
Key Responsibilities
Engineering Leadership & Team Operations
- Manage and coordinate a global team of engineers across multiple time zones.
- Assign and prioritize tasks based on skillset and workload.
- Validate escalations and ensure proper engineering involvement.
- Drive accountability through KPIs, performance metrics, and consistent coaching.
Ticketing Oversight & Quality Assurance
- Review and audit engineering tickets for accurate categorization, documentation, and time tracking.
- Enforce ticketing best practices to ensure workflow consistency and SLA alignment.
Technical & Architectural Collaboration
- Partner with Sales Engineering to ensure proposed solutions meet CloudFirst’s architecture standards for security, scalability, and performance.
- Participate in cloud design reviews and provide technical guidance.
- Oversee SharePoint, Azure, M365, VPN, and network‑related architectural decisions.
Infrastructure Project Management
- Lead complex migration and modernization initiatives such as:
- Microsoft 365 tenant migrations (GovCloud/CMMC experience helpful but not mandatory)
- Network and VPN redesigns (Fortinet, Azure Gateway)
- Endpoint security and hardening
- Enterprise application SSO transitions (Salesforce, Jira, GitLab, etc.)
- Build detailed project plans, resource maps, and cutover strategies.
- Collaborate across engineering, helpdesk, client success, and vendors for smooth execution.
Compliance, Security & Readiness
- Support security best practices across systems and infrastructure.
- Experience with CMMC, ITAR, or compliance‑driven environments is a nice‑to‑have, but not required.
- Oversee policies such as encryption enforcement, MAM, DLP, and mobile compliance depending on project needs.
Risk, Issue & Governance Management
- Maintain a risk register and identify technical or operational constraints early.
- Escalate critical issues and maintain transparent communication with leadership.
- Provide weekly executive updates on progress, dependencies, and risks.
Process Improvement & SOP Development
- Identify operational gaps and drive process improvements.
- Develop and maintain SOPs for engineering tasks, escalations, and recurring workflows.
- Strengthen cross‑team communication and collaboration.
Customer Impact & SLA Awareness
- Align engineering efforts with customer commitments.
- Minimize downtime and ensure reliable service for high‑visibility clients.
- Incorporate lessons from incidents into future project planning.
Qualifications
Required
- 5–8 years in IT engineering leadership or infrastructure project management (MSP experience strongly preferred).
- Hands‑on expertise in cloud infrastructure (Azure, AWS, M365), networking, VPN technologies, and endpoint management.
- Proven experience with Microsoft 365 tenant migrations, Intune, SharePoint architecture, and Azure networking.
- Strong familiarity with ticketing platforms (ConnectWise, Zendesk, Jira) and billing workflows.
- MSP or high‑growth startup background.
- PMP or equivalent certification.
- Excellent communication, documentation, and organizational skills.
- Ability to lead remote teams independently.
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
- Experience with CMMC L2, DLP, ITAR, or other compliance frameworks—helpful but not a requirement.
- Experience with ConnectWise, Auvik, Intune, Fortinet, Azure Gateway.
- Ability to overlap working hours with global teams.
What We Offer
- Competitive compensation
- Flexible hybrid work environment
- Opportunity to influence engineering operations and CloudFirst’s technical roadmap
- Growth pathway into senior leadership
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in Newburgh, NY 12550
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in Newburgh, NY 12550