What are the responsibilities and job description for the SnapLogic Support Analyst position at CloudBCLabs?
Job Title: SnapLogic Support Analyst
Location: Plano, TX
Visa : USC
Key Responsibilities
Provide production support for SnapLogic iPaaS integrations (L2/L3).
Monitor SnapLogic pipelines, tasks, and schedulers for failures and performance issues.
Analyze and resolve pipeline errors, data issues, and connectivity problems.
Handle incident, problem, and change management tickets (ServiceNow/Jira).
Perform root cause analysis (RCA) and implement permanent fixes.
Support API integrations (REST/SOAP) and troubleshoot HTTP errors.
Work with source/target systems such as:
Databases (Oracle, SQL Server, MySQL)
Cloud apps (Salesforce, Workday, NetSuite, etc.)
File systems (SFTP, FTP)
Assist with deployment, migration, and version upgrades of SnapLogic assets.
Coordinate with SnapLogic vendor support when required.
Create and maintain support documentation and SOPs.
Participate in on-call / weekend support rotations if required.
Required Skills
Technical Skills
Strong hands-on experience with SnapLogic iPaaS
Good understanding of:
Pipelines, Snaps, Tasks, Ultra Tasks
Error handling and logging
Experience with JSON, XML, CSV
Salary : $40 - $50