Technical support Consultant

Technical Support Engineer - Windows 11 and moderate MacOS |

Location: Boise Idaho (5 days work from office)

6- 12 Months

Mandatory Skills - Windows 11 and MacOS Support. Okta Jamf and/or InTune.

L1 - L2 tech troubleshooting skills in the following competencies:

• Windows laptop provisioning (strong Windows 11 user support experience and moderate MacOS support would fit)
• Help desk user support skills
• Experience with IDP like Okta
• MDM experience in Jamf and/or InTune
  
  

Day to day will be a mix of very basic in-person troubleshooting, provisioning Windows and MacOS laptops, and general application troubleshooting

candidate with our needs.

Biggest trait you need is someone with excellent time-management skills, someone self-paced and motivated in finding and absorbing documentation, having a collaborative perspective.

Roles & Responsibilities

Basic Application Troubleshooting Tasks Include

• Hardware support with laptops, monitors, and peripherals
• User support and administration within Okta or a similar IDP
• InTune
• Jamf
• In-house applications with an established escalation path
• Supporting Chrome
• User and hardware provisioning
• Moving and managing hardware and peripheral stock inventory
  
  

Skills: okta,idp,troubleshooting,macos,jamf,intune