What are the responsibilities and job description for the Principal Operations Business Partner, Citrix Product position at Cloud Software Group, Inc.?
The Principal Operations Business Partner plays a critical role in driving operational rigor and execution discipline across the Product and Specialist organizations. This role is designed for a strong selfstarter who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems.
This individual owns the operational frameworks required to track product adoption, ensure account hygiene, surface risks early, and drive accountability to outcomes. Success in this role requires sound judgment, strong problemsolving skills, and the ability to influence crossfunctional leaders without reliance on prescriptive direction.
Key Responsibilities
Own and drivecore operational cadencesacross Product and Specialist teams to review key deals, ensure effective handoffs, and improve execution quality
Establish andmaintainoperational rigorfor tracking product adoption, account health, and execution risks
Define, track, and drive accountability tobusiness KPIs, ensuring consistent performance measurement against targets
Lead endtoend preparation forQBR/QPRs, annual planning, and ongoing account assignment governance
Proactivelyidentifybusiness risks, execution gaps, and friction points, surfacing issues early with databacked recommendations
Translate ambiguous problems intoclear processes, metrics, and action plans
Partner crossfunctionally to close process gaps and drive durable solutions-not just recommendations
Document current and futurestate processes toestablishscalable playbooks and operational standards
Assess downstream impacts to the field organization and drive targeted communication and enablement as needed
Qualifications
Proven experience leading complex, crossfunctional initiatives between ProductOrganizationsand GoToMarket teams
Operational mindset, push for standardization and cross-team alignment, drive alignment when no natural owner exists
Ability to frame risk and recommendations at strategic level (more advisory/trusted advisor than just data support); bridge between product strategy and field reality / tools
Demonstrated successoperatingas aselfstarter, prioritizing work effectively across multiple highstakes initiatives
Strongproblemsolving and analytical skills, with the ability to break down complex or ambiguous issues into executable actions
Track recordofcreating structure where none existsand improving operational discipline at scale
Ability to influence across multiple functions and leadership levelswithout formal authority
Datadriven mindset with experience defining KPIs and using insights to guide leadership decisions
Comfortable operating in fastpaced, highgrowth, and evolving environments
Requirements
Bachelor's degreerequired; advanced degree a plus
12 years of progressive experience in operations, business analytics, or a related field within a technology or highgrowth environment
Proven success executing highimpact initiatives that require crossdepartmental alignment
Strong written, verbal, and executivelevel communication skills
Ability to work independently with minimal oversight while partnering effectively across teams
About Us:
Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.