What are the responsibilities and job description for the Process Improvement Manager position at Cloud Consulting Services?
Role Description
The contractor will be responsible for:
- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
- Conducting an end-to-end review of selected business processes across designated departments or functional areas.
- Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
- Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
- Designing optimized "To-Be" workflows and transition plans.
- Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
- Establishing metrics to track improvements and ROI.
- Facilitating working sessions, process mapping workshops, and training as needed.
- Collaborating with IT and operations teams to align process improvement plans with system capabilities.
- Supporting the development of implementation roadmaps and change management strategies.
Qualifications
- 8 Years of experince Process engineering, operations optimization, or business process improvement
- Evaluating current state processes and optimizing processes
- Specifying software system requirements to design improved solutions
- Six Sigma Black Belt certification (Required)
- Proven track record of leading process transformation initiatives in large organizations
- Proficiency in process modeling tools (e.g., Visio etc.)
- Experience in regulated or government environments
- Familiarity with process automation or low-code tools
- Lean certification