Customer Service Representative (CSR) - HVAC

Company: Cloud Comfort HVAC

Location: South Bay Area, California

Job Type: Full-Time

Cloud Comfort HVAC is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team.

At Cloud Comfort HVAC, we do more than install and service heating and cooling systems--we help homeowners enjoy greater comfort, efficiency, and peace of mind through exceptional service and modern HVAC solutions. Serving the South Bay Area, we pride ourselves on delivering outstanding customer experiences from the very first phone call.

Our team is driven by innovation, accountability, integrity, simplicity, and the will to win. We believe in recognizing great work, supporting professional growth, and creating opportunities for our employees to build rewarding careers.

As our Customer Service Representative (CSR), you will be the first point of contact for customers seeking HVAC services. You'll answer calls, schedule appointments, respond to online inquiries, assist with customer questions, and ensure every interaction reflects our commitment to exceptional service.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer care.

• Answer incoming phone calls and respond to customer inquiries with professionalism and enthusiasm
• Schedule, confirm, and coordinate service appointments efficiently
• Respond to emails, website inquiries, social media messages, Yelp requests, and other online communications
• Provide customers with information about HVAC services, maintenance plans, promotions, and appointment details
• Assist customers with basic questions and service-related concerns
• Update and maintain accurate customer information within the CRM system
• Coordinate with dispatchers and technicians to ensure smooth scheduling and communication
• Follow up with customers regarding appointments and service satisfaction
• Resolve customer concerns professionally and escalate issues when appropriate
• Support a positive, collaborative team environment

• At least 1 year of customer service, call center, administrative, or customer support experience
• Excellent verbal and written communication skills
• Friendly, professional, and customer-first attitude
• Strong organizational and multitasking abilities
• Ability to remain calm and solution-oriented in a fast-paced environment
• Comfortable using computers, CRM software, and learning new technology
• Strong attention to detail and follow-through
• Team player with excellent communication skills
• Bilingual English/Spanish is highly preferred

• Full-time position
• Performance-based bonus and commission opportunities
• Health care benefits
• Paid training
• Career advancement opportunities
• Supportive, energetic, and team-oriented work environment

At Cloud Comfort HVAC, your work makes a difference every day. We invest in our employees, celebrate success, and provide opportunities to grow your career while helping customers stay comfortable year-round.

If you're passionate about customer service, enjoy solving problems, and want to be part of a company that's growing quickly, we'd love to meet you.

Apply today and become part of the Cloud Comfort HVAC team!