Sales Account Manager- PolyCycle

Job Description:

The Sales Account Manager is responsible for the comprehensive leadership and management of all commercial activities for assigned key accounts, serving as both the external and internal “face” of CSI. This role oversees direct sales, business development, new product deployments, customer relationship management at all organizational levels, accounts receivable, inventory and capacity management, pricing administration, and all tactical interactions with the account.

The primary accountability of the Sales Account Manager – North America is the full management of assigned customer relationships, including selling and forecasting support services, and managing annual budget. The Sales Account Manager is expected to be the customer expert, with responsibilities spanning the entire relationship lifecycle—from prospecting, discovery, cultivation, and development through transaction and invoice payment.

This position requires establishing and managing strong working relationships and key points of contact within the customer’s organization, including executive leadership, functional departments, plant operations, and maintenance personnel. The Sales Account Manager must understand and navigate each customer’s decision-making process to effectively support growth, deliver solutions, and meet both customer expectations and PolyCycle’s business objectives.

A key responsibility of this role is the development and presentation of strategic and annual business plans to senior leadership. This includes customer-specific strategies, sales forecasts, and budgeted volume projections for company’s post-consumer resin products required to meet customer needs while supporting PolyCycle’s business objectives.

The Sales Account Manager acts as the primary negotiator for designated customer contracts and ensures full execution of contractual obligations by both PolyCycle and the key account. This role routinely coordinates all commercial aspects of the customer support team, which may include R&D, Operations, Quality & Engineering.

Success in this position requires expertise as a systems-solutions leader, capable of representing and deploying PolyCycle’s resources. The Sales Account Manager proactively identifies and resolves customer issues, seeks opportunities to improve customer operations, and consistently delivers PolyCycle value at every customer touchpoint.

Above all, this role requires expert-level skill in creating, strengthening, and managing customer relationships. The Sales Account Manager serves as the chief customer advocate for the key account, while simultaneously challenging PolyCycle internally to ensure all customer satisfaction expectations are met.

This position also serves as the critical interface between PolyCycle and all operational functions within the customer’s organization. The Sales Account Manager ensures that PolyCycle’s business goals are aligned with—or exceeding—customer needs and is responsible for ongoing contract administration to verify that both parties are fulfilling their obligations.

The role requires establishing and managing strong working relationships across the customer organization, including executive leadership, functional departments, plant operations, and maintenance personnel. This includes maintaining ongoing executive-level interactions between the customer’s leadership and PolyCycle’s leadership, as well as understanding the customer’s decision-making processes to support long-term partnership, growth, and service excellence.

Duties and Responsibilities:

1. Delivery of budgeted and year-over-year sales growth for existing customers
2. Negotiates and executes contracts with terms that can be met by both parties
3. Primary liaison with external customer. Ensuring there is representation and advocates for the external customer viewpoints
4. Communicates customer requirements and strategies with business case recommendations for driving customers and PolyCycle growth
5. Provides a periodic financial analysis of accounts
6. Ability to motivate and direct customer support team members
7. Solicits and obtains orders
8. Represents and advocates external customer view
9. Establishes and maintains working relationships between PolyCycle and customer operations leadership
10. Manages accounts receivables management with customer PolyCycle finance team
11. Prospect / target for potential new clients that deliver increased business for PolyCycle
12. Identify potential clients, and the decision makers within the client organization.
13. Research and build relationships with new clients.
14. Set up meetings between client decision makers and company’s practice leaders/Principals.
15. Participate in pricing decisions including financial analysis of the opportunity.
16. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. 
17. Understand competitive threats and analysis. Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
18. Determines and provides value-added systems solutions using all related PolyCycle resources
19. Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
20. Track and record activity on accounts and help to close deals to meet these targets.
21. Communicates customer requirements and strategies with recommendations
22. Provides strategic input on product or service development

Supervisory Responsibilities: None

Educational and Other Skill Requirements:

• Bachelor’s degree in Business, Marketing, Sales or related field; Master degree preferred
• Proven track-record of sales success and sustained results in managing existing customers and delivering new customers to the business
• 5-10 years of related experience is required
• Experience in Post Consumer Recycled Resin, Sustainable plastics, and plastics and packaging industry strongly preferred
• This position requires high level of business communication skills, both verbal / oral and written, to be applicable at all levels of the customer’s organization. 
• Strong negotiating skills, interpersonal management skills, data analytical skills, computer skills and a solid business acumen are also keys to success. 
• In addition, this position must have an awareness and comprehension of basic accounting [enough to understand issues and events that financially impact the business] and an appreciation for technical complexities.

Physical Demands:

• Frequent travel – approximately 50-75%. Must be willing to travel based on business requirements, sometimes on short notice

Additional information:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PolyCycle Innovation, LLC, and Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin