Manager, Scaled Success

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100 employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

About The Role

We’re looking for a Manager of Digital Success to help build and lead our scaled customer success program from the ground up. This role is ideal for someone who thrives at the intersection of people, process, and automation. You’ll help design and implement a scalable customer journey that ensures our growing customer base receives proactive support, meaningful education, and consistent engagement—without needing a one-to-one touch.

You’ll also lead a small but mighty team, collaborate cross-functionally, and play a pivotal role in how Closinglock delivers value at scale to thousands of real estate professionals across the country.

What You’ll Do

• Design, build, and own the strategy and roadmap for Closinglock’s scaled customer success program.
• Develop scalable processes, systems, and digital engagement strategies (e.g., email nurtures, webinars, self-service content, in-app guidance).
• Segment customers and design data-informed playbooks for proactive engagement.
• Collaborate with Product, Marketing, and Support to align messaging, tooling, and customer journeys.
• Manage and grow a small team responsible for customer onboarding and delivering scaled success initiatives, self-service programs, cross-selling, and renewals.
• Define KPIs, measure performance, and iterate to improve engagement, adoption, and retention.
• Act as a strategic leader within Customer Success, driving innovation and operational efficiency.
  
  

What You Bring

• 5 years of experience in Customer Success, preferably with 2 years in a scaled, digital, or pooled success or customer programs role.
• Experience managing a team and mentoring team members.
• A track record of designing and launching scalable customer success processes.
• Familiarity with customer success platforms, email automation tools, and digital CS strategies.
• A bias for action and a love for building from scratch
• Excellent communication skills, strong cross-functional collaboration, and a passion for customer experience
  
  

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker room
• Monthly team get-togethers (Lunches, social events, sports outings, etc)
  
  

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.